| 8634537 |
Method of routing calls from a contact center |
Mary Moser, Dave Wesen, Jeff Hodson |
2014-01-21 |
| 8180043 |
Method and apparatus for customer key routing |
Anthony Dezonno, Roger Sumner, Sandy Biggam, Jeffrey Hodson, Mary Moser +2 more |
2012-05-15 |
| 8028084 |
IP ACD using buffer server |
— |
2011-09-27 |
| 7912205 |
Contact center business modeler |
Tony Dezonno, Roger Sumner, Sandy Biggam, Dave Wesen |
2011-03-22 |
| 7778405 |
Contact center system independent of line key status or current agent activity/state |
— |
2010-08-17 |
| 7764779 |
SIP ACD multi-tenant mechanism that facilitates multiple levels of partitions or tenants |
Michael Peters |
2010-07-27 |
| 7751550 |
Method of providing status information within an ACD |
— |
2010-07-06 |
| 7729479 |
Automatic generation of mixed media messages |
Anthony Dezonno, Michael Peters |
2010-06-01 |
| 7702094 |
Method of storing information within an ACD |
Dave Wesen |
2010-04-20 |
| 7668303 |
Call tracking using SIP presence mechanism |
Michael Peters, Jeffrey Hodson, Joseph C. Steinlicht |
2010-02-23 |
| 7460651 |
Contact identifier for message types |
Dave Mosquera, Carlo Bonifazi, Nayel Saleh, Eric James, Mary Moser +7 more |
2008-12-02 |
| 7373387 |
Session to track actual e-mail handling time |
David Wesen, Jeff Hodson, Roger Sumner |
2008-05-13 |
| 7349529 |
Contact center conferencing of e-mail message |
David Wesen, Jeff Hodson, Roger Sumner |
2008-03-25 |
| 7085368 |
Method of providing a screen-pop via SIP |
— |
2006-08-01 |