Issued Patents All Time
Showing 1–14 of 14 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 8634537 | Method of routing calls from a contact center | Mary Moser, Dave Wesen, Jeff Hodson | 2014-01-21 |
| 8180043 | Method and apparatus for customer key routing | Anthony Dezonno, Roger Sumner, Sandy Biggam, Jeffrey Hodson, Mary Moser +2 more | 2012-05-15 |
| 8028084 | IP ACD using buffer server | — | 2011-09-27 |
| 7912205 | Contact center business modeler | Tony Dezonno, Roger Sumner, Sandy Biggam, Dave Wesen | 2011-03-22 |
| 7778405 | Contact center system independent of line key status or current agent activity/state | — | 2010-08-17 |
| 7764779 | SIP ACD multi-tenant mechanism that facilitates multiple levels of partitions or tenants | Michael Peters | 2010-07-27 |
| 7751550 | Method of providing status information within an ACD | — | 2010-07-06 |
| 7729479 | Automatic generation of mixed media messages | Anthony Dezonno, Michael Peters | 2010-06-01 |
| 7702094 | Method of storing information within an ACD | Dave Wesen | 2010-04-20 |
| 7668303 | Call tracking using SIP presence mechanism | Michael Peters, Jeffrey Hodson, Joseph C. Steinlicht | 2010-02-23 |
| 7460651 | Contact identifier for message types | Dave Mosquera, Carlo Bonifazi, Nayel Saleh, Eric James, Mary Moser +7 more | 2008-12-02 |
| 7373387 | Session to track actual e-mail handling time | David Wesen, Jeff Hodson, Roger Sumner | 2008-05-13 |
| 7349529 | Contact center conferencing of e-mail message | David Wesen, Jeff Hodson, Roger Sumner | 2008-03-25 |
| 7085368 | Method of providing a screen-pop via SIP | — | 2006-08-01 |