Issued Patents All Time
Showing 25 most recent of 26 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 8358774 | Enterprise-wide occupancy based routing | Judith Laughlin, Mark Michelson | 2013-01-22 |
| 8184547 | Discrete choice method of reporting and predicting multiple transaction types | Anthony Dezonno | 2012-05-22 |
| 8180043 | Method and apparatus for customer key routing | Anthony Dezonno, Sandy Biggam, Jeffrey Hodson, Mary Moser, Mike Hollatz +2 more | 2012-05-15 |
| RE43205 | Skill based chat function in a communication system | Anthony Dezonno | 2012-02-21 |
| 7961867 | Peer to peer application processor | Anthony Dezonno, Sandy Biggam | 2011-06-14 |
| 7912205 | Contact center business modeler | Tony Dezonno, Sandy Biggam, Mike Hollatz, Dave Wesen | 2011-03-22 |
| 7564846 | Method of collecting communication system information | Anthony Dezonno | 2009-07-21 |
| 7492888 | Method and apparatus for assigning priorities by applying dynamically-changeable business rules | Mark Power, Anthony Dezonno, Carlo Bonifazi, Jeffrey Hodson, Craig Shambaugh +2 more | 2009-02-17 |
| 7460659 | Best practices learning for agents in a communication system | Craig Shambaugh, Mark Power, Carlo Bonifazi, Jeffrey Hodson, Mark Michelson +2 more | 2008-12-02 |
| 7373387 | Session to track actual e-mail handling time | Mike Hollatz, David Wesen, Jeff Hodson | 2008-05-13 |
| 7349529 | Contact center conferencing of e-mail message | Mike Hollatz, David Wesen, Jeff Hodson | 2008-03-25 |
| 7324640 | Transaction outcome state mapping | Anthony Dezonno, Jeffrey Hodson, Carlo Bonifazi, Mark Michelson, Robert Beckstrom +2 more | 2008-01-29 |
| 7197132 | Adaptive transaction guidance | Anthony Dezonno, Jeffrey Hodson, Carlo Bonifazi, Mark Michelson, Robert Beckstrom +2 more | 2007-03-27 |
| 7184540 | Personality based matching of callers to agents in a communication system | Anthony Dezonno, Mark Power, Carlo Bonifazi, Jeffrey Hodson, Craig Shambaugh +2 more | 2007-02-27 |
| 7151826 | Third party coaching for agents in a communication system | Craig Shambaugh, Mark Power, Carlo Bonifazi, Jeffrey Hodson, Mark Michelson +2 more | 2006-12-19 |
| 7058578 | Media translator for transaction processing system | Mark Michelson, Mark Power, Carlo Bonifazi, Jeffrey Hodson, Craig Shambaugh +2 more | 2006-06-06 |
| 7058169 | Skill based chat function in a communication system | Anthony Dezonno | 2006-06-06 |
| 6931119 | Apparatus and method for providing caller-specific data to agent station and for automatically launching corresponding application | Mark Michelson, Mark Power, Carlo Bonifazi, Jeffrey Hodson, Craig Shambaugh +2 more | 2005-08-16 |
| 6868153 | Customer touch-point scoring system | Anthony Dezonno, Jeff Hodson, Carlo Bonifazi, Mark Michelson, Robert Beckstrom +2 more | 2005-03-15 |
| 5970135 | Automatic call distributor with agent controlled call connection | John P. Lenihan, Thomas S. Holtaway, Daniel F. Baker | 1999-10-19 |
| 5910983 | Apparatus and method for identifying records of overflowed ACD calls | Anthony Dezonno, James J. Bryla | 1999-06-08 |
| 5907611 | Apparatus and method for identifying records of overflowed ACD calls | Anthony Dezonno, David L. Blaha | 1999-05-25 |
| 5857014 | System and method for establishing communications between a remote computer and a computer service provider using a telephonic switch | Jim F. Martin, Paul E. Van Berkum | 1999-01-05 |
| 5857018 | Automatic call distributor with prioritization | Thomas S. Holtaway, John P. Lenihan, Daniel F. Baker | 1999-01-05 |
| 5652791 | System and method for simulating operation of an automatic call distributor | Kurt E. Sunderman, Robert Doyle | 1997-07-29 |