Issued Patents All Time
Showing 1–10 of 10 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 7492888 | Method and apparatus for assigning priorities by applying dynamically-changeable business rules | Mark Power, Anthony Dezonno, Roger Sumner, Jeffrey Hodson, Craig Shambaugh +2 more | 2009-02-17 |
| 7460651 | Contact identifier for message types | Dave Mosquera, Nayel Saleh, Eric James, Mary Moser, Mike Sheridan +7 more | 2008-12-02 |
| 7460659 | Best practices learning for agents in a communication system | Craig Shambaugh, Roger Sumner, Mark Power, Jeffrey Hodson, Mark Michelson +2 more | 2008-12-02 |
| 7324640 | Transaction outcome state mapping | Anthony Dezonno, Jeffrey Hodson, Roger Sumner, Mark Michelson, Robert Beckstrom +2 more | 2008-01-29 |
| 7197132 | Adaptive transaction guidance | Anthony Dezonno, Jeffrey Hodson, Roger Sumner, Mark Michelson, Robert Beckstrom +2 more | 2007-03-27 |
| 7184540 | Personality based matching of callers to agents in a communication system | Anthony Dezonno, Mark Power, Roger Sumner, Jeffrey Hodson, Craig Shambaugh +2 more | 2007-02-27 |
| 7151826 | Third party coaching for agents in a communication system | Craig Shambaugh, Roger Sumner, Mark Power, Jeffrey Hodson, Mark Michelson +2 more | 2006-12-19 |
| 7058578 | Media translator for transaction processing system | Mark Michelson, Roger Sumner, Mark Power, Jeffrey Hodson, Craig Shambaugh +2 more | 2006-06-06 |
| 6931119 | Apparatus and method for providing caller-specific data to agent station and for automatically launching corresponding application | Mark Michelson, Roger Sumner, Mark Power, Jeffrey Hodson, Craig Shambaugh +2 more | 2005-08-16 |
| 6868153 | Customer touch-point scoring system | Anthony Dezonno, Jeff Hodson, Roger Sumner, Mark Michelson, Robert Beckstrom +2 more | 2005-03-15 |