| 8634537 |
Method of routing calls from a contact center |
Mike Hollatz, Mary Moser, Dave Wesen |
2014-01-21 |
| PP20636 |
Eryngium plant named ‘Big Blue’ |
— |
2010-01-12 |
| 7460651 |
Contact identifier for message types |
Dave Mosquera, Carlo Bonifazi, Nayel Saleh, Eric James, Mary Moser +7 more |
2008-12-02 |
| 7373387 |
Session to track actual e-mail handling time |
Mike Hollatz, David Wesen, Roger Sumner |
2008-05-13 |
| 7363588 |
GUI for organizational environment |
Nayel Saleh, Mark Powers, Mike Peters, Craig Shambaugh, David Funck +4 more |
2008-04-22 |
| 7349529 |
Contact center conferencing of e-mail message |
Mike Hollatz, David Wesen, Roger Sumner |
2008-03-25 |
| 7330429 |
Method and apparatus for internet protocol transaction routing |
Robert Beckstrom, Anthony Dezonno |
2008-02-12 |
| 6870926 |
Method of optimizing call center resources based upon statistics |
Craig Shambaugh, Joe Bloom, Anthony Dezonno, David Funck, Eric James +4 more |
2005-03-22 |
| 6868153 |
Customer touch-point scoring system |
Anthony Dezonno, Roger Sumner, Carlo Bonifazi, Mark Michelson, Robert Beckstrom +2 more |
2005-03-15 |