| 8655837 |
Data session notification means and method |
Anthony Dezonno |
2014-02-18 |
| 7773740 |
Agent registration and bidding system |
Anthony Dezonno, Michael Sheridan, David Wesen |
2010-08-10 |
| 7492888 |
Method and apparatus for assigning priorities by applying dynamically-changeable business rules |
Mark Power, Anthony Dezonno, Roger Sumner, Carlo Bonifazi, Jeffrey Hodson +2 more |
2009-02-17 |
| 7460659 |
Best practices learning for agents in a communication system |
Craig Shambaugh, Roger Sumner, Mark Power, Carlo Bonifazi, Jeffrey Hodson +2 more |
2008-12-02 |
| 7460651 |
Contact identifier for message types |
Dave Mosquera, Carlo Bonifazi, Nayel Saleh, Eric James, Mary Moser +7 more |
2008-12-02 |
| 7330429 |
Method and apparatus for internet protocol transaction routing |
Jeff Hodson, Anthony Dezonno |
2008-02-12 |
| 7324640 |
Transaction outcome state mapping |
Anthony Dezonno, Jeffrey Hodson, Roger Sumner, Carlo Bonifazi, Mark Michelson +2 more |
2008-01-29 |
| 7236583 |
System and method for optimizing call routing to an agent |
Eric James |
2007-06-26 |
| 7197132 |
Adaptive transaction guidance |
Anthony Dezonno, Jeffrey Hodson, Roger Sumner, Carlo Bonifazi, Mark Michelson +2 more |
2007-03-27 |
| 7184540 |
Personality based matching of callers to agents in a communication system |
Anthony Dezonno, Mark Power, Roger Sumner, Carlo Bonifazi, Jeffrey Hodson +2 more |
2007-02-27 |
| 7151826 |
Third party coaching for agents in a communication system |
Craig Shambaugh, Roger Sumner, Mark Power, Carlo Bonifazi, Jeffrey Hodson +2 more |
2006-12-19 |
| 7058578 |
Media translator for transaction processing system |
Mark Michelson, Roger Sumner, Mark Power, Carlo Bonifazi, Jeffrey Hodson +2 more |
2006-06-06 |
| 6931119 |
Apparatus and method for providing caller-specific data to agent station and for automatically launching corresponding application |
Mark Michelson, Roger Sumner, Mark Power, Carlo Bonifazi, Jeffrey Hodson +2 more |
2005-08-16 |
| 6868153 |
Customer touch-point scoring system |
Anthony Dezonno, Jeff Hodson, Roger Sumner, Carlo Bonifazi, Mark Michelson +2 more |
2005-03-15 |