RB

Robert Beckstrom

RT Rockwell Electronic Commerce Technologies: 9 patents #4 of 56Top 8%
AS Aspect Software: 2 patents #24 of 130Top 20%
RC Rockwell Electronic Commerce: 2 patents #8 of 45Top 20%
Overall (All Time): #352,221 of 4,157,543Top 9%
14
Patents All Time

Issued Patents All Time

Patent #TitleCo-InventorsDate
8655837 Data session notification means and method Anthony Dezonno 2014-02-18
7773740 Agent registration and bidding system Anthony Dezonno, Michael Sheridan, David Wesen 2010-08-10
7492888 Method and apparatus for assigning priorities by applying dynamically-changeable business rules Mark Power, Anthony Dezonno, Roger Sumner, Carlo Bonifazi, Jeffrey Hodson +2 more 2009-02-17
7460659 Best practices learning for agents in a communication system Craig Shambaugh, Roger Sumner, Mark Power, Carlo Bonifazi, Jeffrey Hodson +2 more 2008-12-02
7460651 Contact identifier for message types Dave Mosquera, Carlo Bonifazi, Nayel Saleh, Eric James, Mary Moser +7 more 2008-12-02
7330429 Method and apparatus for internet protocol transaction routing Jeff Hodson, Anthony Dezonno 2008-02-12
7324640 Transaction outcome state mapping Anthony Dezonno, Jeffrey Hodson, Roger Sumner, Carlo Bonifazi, Mark Michelson +2 more 2008-01-29
7236583 System and method for optimizing call routing to an agent Eric James 2007-06-26
7197132 Adaptive transaction guidance Anthony Dezonno, Jeffrey Hodson, Roger Sumner, Carlo Bonifazi, Mark Michelson +2 more 2007-03-27
7184540 Personality based matching of callers to agents in a communication system Anthony Dezonno, Mark Power, Roger Sumner, Carlo Bonifazi, Jeffrey Hodson +2 more 2007-02-27
7151826 Third party coaching for agents in a communication system Craig Shambaugh, Roger Sumner, Mark Power, Carlo Bonifazi, Jeffrey Hodson +2 more 2006-12-19
7058578 Media translator for transaction processing system Mark Michelson, Roger Sumner, Mark Power, Carlo Bonifazi, Jeffrey Hodson +2 more 2006-06-06
6931119 Apparatus and method for providing caller-specific data to agent station and for automatically launching corresponding application Mark Michelson, Roger Sumner, Mark Power, Carlo Bonifazi, Jeffrey Hodson +2 more 2005-08-16
6868153 Customer touch-point scoring system Anthony Dezonno, Jeff Hodson, Roger Sumner, Carlo Bonifazi, Mark Michelson +2 more 2005-03-15