Issued Patents All Time
Showing 1–25 of 26 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 8416943 | System and method for distributing customer contacts | Daniel F. Baker, Anthony Dezonno | 2013-04-09 |
| 7917623 | Method of allocating data communication sessions based upon user information | Anthony Dezonno, Marshall Ball, Michael C. Hollatz | 2011-03-29 |
| 7492888 | Method and apparatus for assigning priorities by applying dynamically-changeable business rules | Mark Power, Anthony Dezonno, Roger Sumner, Carlo Bonifazi, Jeffrey Hodson +2 more | 2009-02-17 |
| 7460659 | Best practices learning for agents in a communication system | Roger Sumner, Mark Power, Carlo Bonifazi, Jeffrey Hodson, Mark Michelson +2 more | 2008-12-02 |
| 7369653 | Method of delivering enterprise data through a call center | Anthony Dezonno, Jeffrey Hodson, Joseph Bloom, David Funck, Eric James +4 more | 2008-05-06 |
| 7363588 | GUI for organizational environment | Nayel Saleh, Mark Powers, Mike Peters, Jeff Hodson, David Funck +4 more | 2008-04-22 |
| 7324640 | Transaction outcome state mapping | Anthony Dezonno, Jeffrey Hodson, Roger Sumner, Carlo Bonifazi, Mark Michelson +2 more | 2008-01-29 |
| 7206400 | Method and system for data field reuse | Anthony Dezonno | 2007-04-17 |
| 7197132 | Adaptive transaction guidance | Anthony Dezonno, Jeffrey Hodson, Roger Sumner, Carlo Bonifazi, Mark Michelson +2 more | 2007-03-27 |
| 7184540 | Personality based matching of callers to agents in a communication system | Anthony Dezonno, Mark Power, Roger Sumner, Carlo Bonifazi, Jeffrey Hodson +2 more | 2007-02-27 |
| 7151826 | Third party coaching for agents in a communication system | Roger Sumner, Mark Power, Carlo Bonifazi, Jeffrey Hodson, Mark Michelson +2 more | 2006-12-19 |
| 7085719 | Voice filter for normalizing an agents response by altering emotional and word content | Anthony Dezonno, Mark Power, Kenneth E. Venner, James F. Martin, Darryl Hymel +1 more | 2006-08-01 |
| 7058578 | Media translator for transaction processing system | Mark Michelson, Roger Sumner, Mark Power, Carlo Bonifazi, Jeffrey Hodson +2 more | 2006-06-06 |
| 7003462 | Voice filter for normalizing an agent's emotional response | Anthony Dezonno, Mark Power, Kenneth E. Venner, Jared Bluestein, Jim F. Martin +2 more | 2006-02-21 |
| 6970821 | Method of creating scripts by translating agent/customer conversations | Anthony Dezonno, Mark Power, Jared Bluestein, Kenneth E. Venner, Jim F. Martin +2 more | 2005-11-29 |
| 6961419 | Contact center data integration with enterprise applications | Mark Power, Dave Mosquera, Anthony Dezonno, Jeffrey Hodson, Joseph Bloom +4 more | 2005-11-01 |
| 6959080 | Method selecting actions or phases for an agent by analyzing conversation content and emotional inflection | Anthony Dezonno, Mark Power | 2005-10-25 |
| 6931119 | Apparatus and method for providing caller-specific data to agent station and for automatically launching corresponding application | Mark Michelson, Roger Sumner, Mark Power, Carlo Bonifazi, Jeffrey Hodson +2 more | 2005-08-16 |
| 6885744 | Method of providing background and video patterns | Jared Bluestein, Anthony Dezonno, Mark Power, Kenneth E. Venner, James F. Martin +2 more | 2005-04-26 |
| 6870926 | Method of optimizing call center resources based upon statistics | Joe Bloom, Anthony Dezonno, David Funck, Jeff Hodson, Eric James +4 more | 2005-03-22 |
| 6868153 | Customer touch-point scoring system | Anthony Dezonno, Jeff Hodson, Roger Sumner, Carlo Bonifazi, Mark Michelson +2 more | 2005-03-15 |
| 6816733 | Tracking agent call processing locations in connection with an automatic call distribution system | Anthony Dezonno, Mark Power, Daniel F. Baker | 2004-11-09 |
| 6804668 | Natural language agent for monitoring a threaded discussion | Anthony Dezonno, Mark Power, Kenneth E. Venner, Jared Bluestein, Jim F. Martin +2 more | 2004-10-12 |
| 6771746 | Method and apparatus for agent optimization using speech synthesis and recognition | James L. Beck | 2004-08-03 |
| 6598021 | Method of modifying speech to provide a user selectable dialect | Anthony Dezonno, Mark Power, Kenneth E. Venner, Jared Bluestein, James F. Martin +2 more | 2003-07-22 |