Issued Patents All Time
Showing 1–15 of 15 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 8416943 | System and method for distributing customer contacts | Anthony Dezonno, Craig Shambaugh | 2013-04-09 |
| 6816733 | Tracking agent call processing locations in connection with an automatic call distribution system | Anthony Dezonno, Mark Power, Craig Shambaugh | 2004-11-09 |
| 6754327 | Standalone ACD system with native signaling system 7 capability | Thaddeus Rafacz, Daniel L. Greene | 2004-06-22 |
| 6654798 | Automatic contact distribution system definable agent log-off reasons | Jeffrey J. Skibinski, Robert T. Eitel, James Lewis Beck, III | 2003-11-25 |
| 6574330 | Bus interface for automatic call distributor | Paul D. Swardstrom, Steven T. DeLong | 2003-06-03 |
| 6449286 | R2 multi-frequency compelled signalling using a DSP on a network termination card | Barry W. Jones | 2002-09-10 |
| 6222919 | Method and system for routing incoming telephone calls to available agents based on agent skills | Michael C. Hollatz, Joseph C. Steinlicht, Mark Michelson, Kurt E. Sunderman | 2001-04-24 |
| 6097806 | ACD with multi-lingual agent position | Thaddeus Rafacz, C. K. Venugopal | 2000-08-01 |
| 5970135 | Automatic call distributor with agent controlled call connection | John P. Lenihan, Thomas S. Holtaway, Roger Sumner | 1999-10-19 |
| 5923746 | Call recording system and method for use with a telephonic switch | Noreen A. Harrington, Paul E. Van Berkum | 1999-07-13 |
| 5857018 | Automatic call distributor with prioritization | Roger Sumner, Thomas S. Holtaway, John P. Lenihan | 1999-01-05 |
| 5729593 | Annoucement system and method in a telephone call switching system | Noreen A. Harrington, Paul E. Van Berkum | 1998-03-17 |
| 5544232 | Call distributor with automatic preannouncement system and method | Joseph C. Steinlicht, Thomas S. Holtaway | 1996-08-06 |
| 5533109 | Telecommunication system with user modifiable PBX terminating call feature controller and method | — | 1996-07-02 |
| 5365581 | Telephonic switching system with automatic port assignment capability and method | Joseph C. Steinlicht | 1994-11-15 |