Issued Patents All Time
Showing 1–9 of 9 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 6842515 | Multi-site responsibility-based routing | Ole J. Mengshoel, Ken Fertig, Anthony Dezonno | 2005-01-11 |
| 6424709 | Skill-based call routing | Robert Doyle | 2002-07-23 |
| 6333980 | Automatic call distributor and method for routing incoming telephone calls based on proficiency ratings of agents | Michael C. Hollatz, Dan M. Righi, Joseph C. Steinlicht | 2001-12-25 |
| 6222919 | Method and system for routing incoming telephone calls to available agents based on agent skills | Michael C. Hollatz, Daniel F. Baker, Joseph C. Steinlicht, Mark Michelson | 2001-04-24 |
| 6144971 | System for comparing an agent activity with a work schedule | Richard A. Dallmann, Walter Rafacz, John P. Lenihan | 2000-11-07 |
| 6084943 | Diagnostic device for a telephone system | John P. Lenihan | 2000-07-04 |
| 5940494 | Data display system and method for displaying real-time data relating to an automatic call distributor | Walter Rafacz | 1999-08-17 |
| 5715306 | Automatic call distribution system with user definable logging and method therefor | Mark Michelson, John P. Lenihan | 1998-02-03 |
| 5652791 | System and method for simulating operation of an automatic call distributor | Robert Doyle, Roger Sumner | 1997-07-29 |