Issued Patents All Time
Showing 1–25 of 78 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 8667052 | Business rule web service | Sandy Biggam | 2014-03-04 |
| 8655837 | Data session notification means and method | Robert Beckstrom | 2014-02-18 |
| 8539034 | System and method for bulk data messaging | — | 2013-09-17 |
| 8416943 | System and method for distributing customer contacts | Daniel F. Baker, Craig Shambaugh | 2013-04-09 |
| 8184547 | Discrete choice method of reporting and predicting multiple transaction types | Roger Sumner | 2012-05-22 |
| 8180043 | Method and apparatus for customer key routing | Roger Sumner, Sandy Biggam, Jeffrey Hodson, Mary Moser, Mike Hollatz +2 more | 2012-05-15 |
| RE43205 | Skill based chat function in a communication system | Roger Sumner | 2012-02-21 |
| 8073130 | Customer automated response system | — | 2011-12-06 |
| 8068597 | Method and apparatus for processing customer contacts using a state machine | — | 2011-11-29 |
| 7961867 | Peer to peer application processor | Roger Sumner, Sandy Biggam | 2011-06-14 |
| 7917623 | Method of allocating data communication sessions based upon user information | Craig Shambaugh, Marshall Ball, Michael C. Hollatz | 2011-03-29 |
| 7831033 | Method of preference driven segmentation routing | — | 2010-11-09 |
| 7813489 | System and method for minimizing queue callback faults | — | 2010-10-12 |
| 7773740 | Agent registration and bidding system | Robert Beckstrom, Michael Sheridan, David Wesen | 2010-08-10 |
| 7729479 | Automatic generation of mixed media messages | Mike Hollatz, Michael Peters | 2010-06-01 |
| 7590107 | TCP/IP transport interface for ISDN telephone | Marshall Peltz | 2009-09-15 |
| 7564846 | Method of collecting communication system information | Roger Sumner | 2009-07-21 |
| 7492888 | Method and apparatus for assigning priorities by applying dynamically-changeable business rules | Mark Power, Roger Sumner, Carlo Bonifazi, Jeffrey Hodson, Craig Shambaugh +2 more | 2009-02-17 |
| 7466686 | Multi-protocol agent telephone system | Michael C. Hollatz | 2008-12-16 |
| 7460651 | Contact identifier for message types | Dave Mosquera, Carlo Bonifazi, Nayel Saleh, Eric James, Mary Moser +7 more | 2008-12-02 |
| 7460659 | Best practices learning for agents in a communication system | Craig Shambaugh, Roger Sumner, Mark Power, Carlo Bonifazi, Jeffrey Hodson +2 more | 2008-12-02 |
| 7453830 | Internet architecture for software based ACD | Robert T. Eitel | 2008-11-18 |
| 7386467 | Apparatus and method of maintaining and improving agent performance | Robert T. Eitel, Michael C. Hollatz | 2008-06-10 |
| 7369653 | Method of delivering enterprise data through a call center | Jeffrey Hodson, Joseph Bloom, David Funck, Eric James, Michael Peters +4 more | 2008-05-06 |
| 7363588 | GUI for organizational environment | Nayel Saleh, Mark Powers, Mike Peters, Jeff Hodson, Craig Shambaugh +4 more | 2008-04-22 |