Issued Patents All Time
Showing 26–50 of 78 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 7330429 | Method and apparatus for internet protocol transaction routing | Robert Beckstrom, Jeff Hodson | 2008-02-12 |
| 7324640 | Transaction outcome state mapping | Jeffrey Hodson, Roger Sumner, Carlo Bonifazi, Mark Michelson, Robert Beckstrom +2 more | 2008-01-29 |
| 7206400 | Method and system for data field reuse | Craig Shambaugh | 2007-04-17 |
| 7197132 | Adaptive transaction guidance | Jeffrey Hodson, Roger Sumner, Carlo Bonifazi, Mark Michelson, Robert Beckstrom +2 more | 2007-03-27 |
| 7184540 | Personality based matching of callers to agents in a communication system | Mark Power, Roger Sumner, Carlo Bonifazi, Jeffrey Hodson, Craig Shambaugh +2 more | 2007-02-27 |
| 7151826 | Third party coaching for agents in a communication system | Craig Shambaugh, Roger Sumner, Mark Power, Carlo Bonifazi, Jeffrey Hodson +2 more | 2006-12-19 |
| 7110526 | Neural network for controlling calls in a telephone switch | — | 2006-09-19 |
| 7095840 | Method and system for establishing voice communications using a computer network | William R. Quayle | 2006-08-22 |
| 7095843 | Selective messaging in a multiple messaging link environment | — | 2006-08-22 |
| 7085719 | Voice filter for normalizing an agents response by altering emotional and word content | Craig Shambaugh, Mark Power, Kenneth E. Venner, James F. Martin, Darryl Hymel +1 more | 2006-08-01 |
| 7058578 | Media translator for transaction processing system | Mark Michelson, Roger Sumner, Mark Power, Carlo Bonifazi, Jeffrey Hodson +2 more | 2006-06-06 |
| 7058169 | Skill based chat function in a communication system | Roger Sumner | 2006-06-06 |
| 7027585 | Web callback through multimedia devices | — | 2006-04-11 |
| 7010115 | System and method for predictive contacts | William Fechalos | 2006-03-07 |
| 7003462 | Voice filter for normalizing an agent's emotional response | Craig Shambaugh, Mark Power, Kenneth E. Venner, Jared Bluestein, Jim F. Martin +2 more | 2006-02-21 |
| 6970821 | Method of creating scripts by translating agent/customer conversations | Craig Shambaugh, Mark Power, Jared Bluestein, Kenneth E. Venner, Jim F. Martin +2 more | 2005-11-29 |
| 6961419 | Contact center data integration with enterprise applications | Mark Power, Dave Mosquera, Jeffrey Hodson, Joseph Bloom, David Funck +4 more | 2005-11-01 |
| 6959080 | Method selecting actions or phases for an agent by analyzing conversation content and emotional inflection | Mark Power, Craig Shambaugh | 2005-10-25 |
| 6885744 | Method of providing background and video patterns | Jared Bluestein, Mark Power, Kenneth E. Venner, James F. Martin, Darryl Hymel +2 more | 2005-04-26 |
| 6870926 | Method of optimizing call center resources based upon statistics | Craig Shambaugh, Joe Bloom, David Funck, Jeff Hodson, Eric James +4 more | 2005-03-22 |
| 6868153 | Customer touch-point scoring system | Jeff Hodson, Roger Sumner, Carlo Bonifazi, Mark Michelson, Robert Beckstrom +2 more | 2005-03-15 |
| 6865267 | Method and system for routing transactions in an automatic call distribution system based on non-voice dialog agent skill set | — | 2005-03-08 |
| 6842515 | Multi-site responsibility-based routing | Ole J. Mengshoel, Ken Fertig, Kurt E. Sunderman | 2005-01-11 |
| 6816733 | Tracking agent call processing locations in connection with an automatic call distribution system | Mark Power, Craig Shambaugh, Daniel F. Baker | 2004-11-09 |
| 6810077 | System and method for providing informative communication | — | 2004-10-26 |