Issued Patents All Time
Showing 1–16 of 16 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 9286168 | Sparing method and apparatus | Thomas J. Cloonan | 2016-03-15 |
| 7574345 | Method and system for simulating multiple cable modems | James West | 2009-08-11 |
| 7085719 | Voice filter for normalizing an agents response by altering emotional and word content | Craig Shambaugh, Anthony Dezonno, Mark Power, Kenneth E. Venner, James F. Martin +1 more | 2006-08-01 |
| 7043009 | Providing customer data to an automatic call distribution system agent | Paul M. Fischer, Bernard McGourty | 2006-05-09 |
| 7003462 | Voice filter for normalizing an agent's emotional response | Craig Shambaugh, Anthony Dezonno, Mark Power, Kenneth E. Venner, Jared Bluestein +2 more | 2006-02-21 |
| 6990524 | ACD multimedia customer contact routing with delay announcements | — | 2006-01-24 |
| 6970821 | Method of creating scripts by translating agent/customer conversations | Craig Shambaugh, Anthony Dezonno, Mark Power, Jared Bluestein, Kenneth E. Venner +2 more | 2005-11-29 |
| 6885744 | Method of providing background and video patterns | Jared Bluestein, Anthony Dezonno, Mark Power, Kenneth E. Venner, James F. Martin +2 more | 2005-04-26 |
| 6804668 | Natural language agent for monitoring a threaded discussion | Craig Shambaugh, Anthony Dezonno, Mark Power, Kenneth E. Venner, Jared Bluestein +2 more | 2004-10-12 |
| 6598021 | Method of modifying speech to provide a user selectable dialect | Craig Shambaugh, Anthony Dezonno, Mark Power, Kenneth E. Venner, Jared Bluestein +2 more | 2003-07-22 |
| 6590971 | Automatic call distribution system contact routing with media-port | James J. Bryla, Paul M. Fischer | 2003-07-08 |
| 6577727 | ACD tier based routing | — | 2003-06-10 |
| 6574332 | Automatic call distribution system agent log-on with pseudo-port | Tim Moore, Paul M. Fischer | 2003-06-03 |
| 6366665 | Remote ACD data base modification via telephone | Tim Moore | 2002-04-02 |
| 6308154 | Method of natural language communication using a mark-up language | Laird C. Williams, Anthony Dezonno, Mark Power, Kenneth E. Venner, Jared Bluestein +2 more | 2001-10-23 |
| 5353343 | Telephonic switching system with a user controlled data memory access system and method | — | 1994-10-04 |