Issued Patents All Time
Showing 1–11 of 11 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 7133520 | Dynamic skill-based call routing | Robert Doyle, Kenneth W. Fertig, Xuemei Wang, N. Serdar Uckun | 2006-11-07 |
| 7085719 | Voice filter for normalizing an agents response by altering emotional and word content | Craig Shambaugh, Anthony Dezonno, Mark Power, Kenneth E. Venner, James F. Martin +1 more | 2006-08-01 |
| 7003462 | Voice filter for normalizing an agent's emotional response | Craig Shambaugh, Anthony Dezonno, Mark Power, Kenneth E. Venner, Jared Bluestein +2 more | 2006-02-21 |
| 6970821 | Method of creating scripts by translating agent/customer conversations | Craig Shambaugh, Anthony Dezonno, Mark Power, Jared Bluestein, Kenneth E. Venner +2 more | 2005-11-29 |
| 6934277 | Internet web site with audio interconnect and automatic call distributor | Timothy P. Werve, Michael C. Hollatz | 2005-08-23 |
| 6885744 | Method of providing background and video patterns | Jared Bluestein, Anthony Dezonno, Mark Power, Kenneth E. Venner, James F. Martin +2 more | 2005-04-26 |
| 6804668 | Natural language agent for monitoring a threaded discussion | Craig Shambaugh, Anthony Dezonno, Mark Power, Kenneth E. Venner, Jared Bluestein +2 more | 2004-10-12 |
| 6678266 | ACD with packet data based agent interconnect | Michael C. Hollatz, Timothy P. Werve | 2004-01-13 |
| 6598021 | Method of modifying speech to provide a user selectable dialect | Craig Shambaugh, Anthony Dezonno, Mark Power, Kenneth E. Venner, Jared Bluestein +2 more | 2003-07-22 |
| 6308154 | Method of natural language communication using a mark-up language | Anthony Dezonno, Mark Power, Kenneth E. Venner, Jared Bluestein, Jim F. Martin +2 more | 2001-10-23 |
| 6061347 | ACD with packet data based agent interconnect | Michael C. Hollatz, Timothy P. Werve | 2000-05-09 |