Issued Patents All Time
Showing 51–75 of 78 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 6804668 | Natural language agent for monitoring a threaded discussion | Craig Shambaugh, Mark Power, Kenneth E. Venner, Jared Bluestein, Jim F. Martin +2 more | 2004-10-12 |
| 6771764 | Schedule based transaction routing | — | 2004-08-03 |
| 6744879 | Profit-based method of assigning calls in a transaction processing system | — | 2004-06-01 |
| 6621899 | Method and system for establishing voice communications using a computer network | William R. Quayle | 2003-09-16 |
| 6598021 | Method of modifying speech to provide a user selectable dialect | Craig Shambaugh, Mark Power, Kenneth E. Venner, Jared Bluestein, James F. Martin +2 more | 2003-07-22 |
| 6449356 | Method of multi-media transaction processing | — | 2002-09-10 |
| 6308154 | Method of natural language communication using a mark-up language | Laird C. Williams, Mark Power, Kenneth E. Venner, Jared Bluestein, Jim F. Martin +2 more | 2001-10-23 |
| 6295354 | Method for incoming call answering for automatic call distributors | — | 2001-09-25 |
| 6289373 | Method of processing E-mail in an automatic call distributor | — | 2001-09-11 |
| 6282284 | Method and system for establishing voice communications using a computer network | William R. Quayle | 2001-08-28 |
| 6181366 | Video switching system, video communications system and method for establishing video communications with a telephonic switch | Paul E. Van Berkum | 2001-01-30 |
| 5991394 | Method and system for establishing voice communications using a computer network | William R. Quayle | 1999-11-23 |
| 5923729 | Automatic tone fault detection system and method | — | 1999-07-13 |
| 5910983 | Apparatus and method for identifying records of overflowed ACD calls | Roger Sumner, James J. Bryla | 1999-06-08 |
| 5907611 | Apparatus and method for identifying records of overflowed ACD calls | Roger Sumner, David L. Blaha | 1999-05-25 |
| 5901215 | Apparatus and method for identifying records of overflowed ACD calls | — | 1999-05-04 |
| 5864615 | Audio communications inferface, method and communications system for connecting a remote agent to a telephone switch | — | 1999-01-26 |
| 5854832 | Monitoring system and method used in automatic call distributor for timing incoming telephone calls | — | 1998-12-29 |
| 5831665 | Video switching system, video communications system and method for automatically establishing video communications using a telephonic switch | — | 1998-11-03 |
| 5790635 | System and method for automatic monitoring of active telephone calls in a telephonic switch | — | 1998-08-04 |
| 5737405 | Apparatus and method for detecting conversation interruptions in a telephonic switch | — | 1998-04-07 |
| 5712954 | System and method for monitoring audio power level of agent speech in a telephonic switch | — | 1998-01-27 |
| 5526416 | Automatic call distribution system with an | Richard S. Surma, Thomas S. Holtaway | 1996-06-11 |
| 5526417 | Automatic call distributor with automated postconversation message system | — | 1996-06-11 |
| 5434981 | Functionally programmable PCM data analyzer and transmitter for use in telecommunication equipment | John P. Lenihan | 1995-07-18 |