Issued Patents All Time
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 8594614 | Handling emergency calls on an electronic device | Michael C. Hollatz, Steven C. Vick, Jean-Philippe Paul Cormier | 2013-11-26 |
| 7453830 | Internet architecture for software based ACD | Anthony Dezonno | 2008-11-18 |
| 7386467 | Apparatus and method of maintaining and improving agent performance | Anthony Dezonno, Michael C. Hollatz | 2008-06-10 |
| 7043521 | Search agent for searching the internet | — | 2006-05-09 |
| 6968368 | Streaming announcements to agents of an ACD | Michael C. Hollatz | 2005-11-22 |
| 6654798 | Automatic contact distribution system definable agent log-off reasons | Jeffrey J. Skibinski, James Lewis Beck, III, Daniel F. Baker | 2003-11-25 |
| 6083280 | Method of improving a processing efficiency of an automatic data processing system | — | 2000-07-04 |
| 5933828 | Method of structuring a database of a control system for access by third party software | Paul D. Swardstrom | 1999-08-03 |