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Method of routing calls from a contact center |
Mike Hollatz, Mary Moser, Jeff Hodson |
2014-01-21 |
| 8180043 |
Method and apparatus for customer key routing |
Anthony Dezonno, Roger Sumner, Sandy Biggam, Jeffrey Hodson, Mary Moser +2 more |
2012-05-15 |
| 7929670 |
Contact manipulaton and retrieval system |
Nayel Saleh |
2011-04-19 |
| 7912205 |
Contact center business modeler |
Tony Dezonno, Roger Sumner, Sandy Biggam, Mike Hollatz |
2011-03-22 |
| 7853653 |
Method of tracking e-mail handling by a remote agent of an automatic contact distributor |
— |
2010-12-14 |
| 7702094 |
Method of storing information within an ACD |
Mike Hollatz |
2010-04-20 |
| 7460651 |
Contact identifier for message types |
Dave Mosquera, Carlo Bonifazi, Nayel Saleh, Eric James, Mary Moser +7 more |
2008-12-02 |