| 11553317 |
System and method for interaction routing by applying predictive analytics and machine learning to web and mobile application context |
Ismael Rivera, Maciej Dabrowski |
2023-01-10 |
| 11463847 |
System and method for interaction routing by applying predictive analytics and machine learning to web and mobile application context |
Ismael Rivera, Maciej Dabrowski |
2022-10-04 |
| 10817894 |
System and method for dynamic temporary groups |
John McGreevy, Siobhán Dervan, Adeel Gilani |
2020-10-27 |
| 10165121 |
System and method for dynamic call traffic routing |
John Reilly, John McGreevy, Thomas Eustace |
2018-12-25 |
| 9628625 |
System and method to use predicted agent state to optimize selection strategy |
Dawid Nowak, Tony McCormack |
2017-04-18 |
| 9503527 |
Personalized phone registration based on virtual desktop infrastructure |
Patrick O'Sullivan, Michelle Concannon, Niall Murphy, Cris Cristina |
2016-11-22 |
| 9473639 |
System and method for agent selection in an enterprise |
Tony McCormack, Paul D'Arcy |
2016-10-18 |
| 9407568 |
Self-configuring dynamic contact center |
Dawid Nowak |
2016-08-02 |
| 9083806 |
Method of bootstrapping contact center |
Tony McCormack, Paul D'Arcy, Neil O'Connor, Sean Burke |
2015-07-14 |
| 9020128 |
System and method for cost-based automatic call distribution with statistically predictable wait time |
Dawid Nowak |
2015-04-28 |
| 9015322 |
Access to resources in a virtual environment |
Tony McCormack, Neil O'Connor |
2015-04-21 |
| 8966093 |
Seamless hand-off of combined unified communications and virtual desktop infrastructure sessions |
Brian Dal Bello, Liam P. O'Gorman |
2015-02-24 |
| 8918459 |
Managing instant messenger contacts at a contact center |
Neil O'Connor |
2014-12-23 |
| 8402088 |
Establishing telephone calls at a specified future time using a URI and a web-based telephony application |
Tony McCormack, Michael James Hartman |
2013-03-19 |
| 7796524 |
Monitoring quality of service in packet-based communications |
David O'Connell, Donal O'Murchu |
2010-09-14 |
| 7007098 |
Methods of controlling video signals in a video conference |
Tony McCormack |
2006-02-28 |
| 6853719 |
Provision of media content to telephony callers on-hold |
Tony McCormack |
2005-02-08 |
| 6697342 |
Conference circuit for encoded digital audio |
David O'Connell |
2004-02-24 |
| 6678246 |
Processing data packets |
— |
2004-01-13 |
