Issued Patents All Time
Showing 1–19 of 19 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 11553317 | System and method for interaction routing by applying predictive analytics and machine learning to web and mobile application context | Ismael Rivera, Maciej Dabrowski | 2023-01-10 |
| 11463847 | System and method for interaction routing by applying predictive analytics and machine learning to web and mobile application context | Ismael Rivera, Maciej Dabrowski | 2022-10-04 |
| 10817894 | System and method for dynamic temporary groups | John McGreevy, Siobhán Dervan, Adeel Gilani | 2020-10-27 |
| 10165121 | System and method for dynamic call traffic routing | John Reilly, John McGreevy, Thomas Eustace | 2018-12-25 |
| 9628625 | System and method to use predicted agent state to optimize selection strategy | Dawid Nowak, Tony McCormack | 2017-04-18 |
| 9503527 | Personalized phone registration based on virtual desktop infrastructure | Patrick O'Sullivan, Michelle Concannon, Niall Murphy, Cris Cristina | 2016-11-22 |
| 9473639 | System and method for agent selection in an enterprise | Tony McCormack, Paul D'Arcy | 2016-10-18 |
| 9407568 | Self-configuring dynamic contact center | Dawid Nowak | 2016-08-02 |
| 9083806 | Method of bootstrapping contact center | Tony McCormack, Paul D'Arcy, Neil O'Connor, Sean Burke | 2015-07-14 |
| 9020128 | System and method for cost-based automatic call distribution with statistically predictable wait time | Dawid Nowak | 2015-04-28 |
| 9015322 | Access to resources in a virtual environment | Tony McCormack, Neil O'Connor | 2015-04-21 |
| 8966093 | Seamless hand-off of combined unified communications and virtual desktop infrastructure sessions | Brian Dal Bello, Liam P. O'Gorman | 2015-02-24 |
| 8918459 | Managing instant messenger contacts at a contact center | Neil O'Connor | 2014-12-23 |
| 8402088 | Establishing telephone calls at a specified future time using a URI and a web-based telephony application | Tony McCormack, Michael James Hartman | 2013-03-19 |
| 7796524 | Monitoring quality of service in packet-based communications | David O'Connell, Donal O'Murchu | 2010-09-14 |
| 7007098 | Methods of controlling video signals in a video conference | Tony McCormack | 2006-02-28 |
| 6853719 | Provision of media content to telephony callers on-hold | Tony McCormack | 2005-02-08 |
| 6697342 | Conference circuit for encoded digital audio | David O'Connell | 2004-02-24 |
| 6678246 | Processing data packets | — | 2004-01-13 |