| 12425519 |
Systems and methods for relative gain in predictive routing |
Emir Munoz, Apostolos Galanpoulos, Greg Toth, David Farrell |
2025-09-23 |
| 11778099 |
Systems and methods relating to predictive routing and occupancy balancing |
Emir Munoz, Rory McTigue, David Farrell |
2023-10-03 |
| 11568305 |
System and method for customer journey event representation learning and outcome prediction using neural sequence models |
Sapna Negi, Aravind Ganapathiraju, Emir Munoz, Veera Elluru Raghavendra, Felix Immanuel Wyss |
2023-01-31 |
| 11553317 |
System and method for interaction routing by applying predictive analytics and machine learning to web and mobile application context |
Joseph Smyth, Ismael Rivera |
2023-01-10 |
| 11463847 |
System and method for interaction routing by applying predictive analytics and machine learning to web and mobile application context |
Joseph Smyth, Ismael Rivera |
2022-10-04 |