Emir Munoz — 5 Patents at Genesys Cloud Services

Emir Munoz has been granted 5 US patents while listed as an inventor at Genesys Cloud Services. The first was granted in 2023 and the most recent in December 2025. Emir Munoz ranks #907,971 of 4,157,543 US inventors in our database (top 21.8%). Patent records list Emir Munoz in Galway, IE.

Issued Patents All Time

Showing 1–5 of 5 patents

Patent #	Title	Co-Inventors	Date
12499872	Generating data features from speech and sentiment analytics for enhanced predictive routing	Manan Kalra, Greg Toth, David Farrell	2025-12-16
12425519	Systems and methods for relative gain in predictive routing	Apostolos Galanpoulos, Greg Toth, David Farrell, Maciej Dabrowski	2025-09-23
12225159	Technologies for adaptive predictive routing in contact center systems	Manan Kalra, Gergely Toth, David Farrell	2025-02-11
11778099	Systems and methods relating to predictive routing and occupancy balancing	Maciej Dabrowski, Rory McTigue, David Farrell	2023-10-03
11568305	System and method for customer journey event representation learning and outcome prediction using neural sequence models	Sapna Negi, Maciej Dabrowski, Aravind Ganapathiraju, Veera Elluru Raghavendra, Felix Immanuel Wyss	2023-01-31

Emir Munoz — 5 Patents

Issued Patents All Time

Patent Widget