Issued Patents All Time
Showing 51–66 of 66 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 8385533 | Bidding work assignment on conference/subscribe RTP clearing house | Andrew D. Flockhart | 2013-02-26 |
| 8369324 | Variable compression queue | Alan R. Breight, Jeffrey Hao Chu, Marc A. Geist | 2013-02-05 |
| 8285858 | Signaling using binary form of SIP messages | Mehmet C. Balasaygun | 2012-10-09 |
| 8234141 | Dynamic work assignment strategies based on multiple aspects of agent proficiency | Andrew D. Flockhart | 2012-07-31 |
| 8116237 | Clearing house for publish/subscribe of status data from distributed telecommunications systems | Derek Flockhart | 2012-02-14 |
| 8108556 | Mechanisms for temporal building and parsing SIP messages | Donald E. Gillespie | 2012-01-31 |
| 8094804 | Method and apparatus for assessing the status of work waiting for service | Andrew D. Flockhart, Larry John Roybal | 2012-01-10 |
| 8036682 | Apparatus and method for call center call-back | Sheldon Davis, Andrew D. Flockhart | 2011-10-11 |
| 7949121 | Method and apparatus for the simultaneous delivery of multiple contacts to an agent | Andrew D. Flockhart, Gary Olmsted | 2011-05-24 |
| 7949123 | Wait time predictor for long shelf-life work | Andrew D. Flockhart | 2011-05-24 |
| 7770175 | Method and apparatus for load balancing work on a network of servers based on the probability of being serviced within a service time goal | Andrew D. Flockhart, Larry John Roybal | 2010-08-03 |
| 7500241 | Method and apparatus for scheduling tasks | Andrew D. Flockhart, Larry John Roybal | 2009-03-03 |
| 7239316 | Method and apparatus for graphically manipulating data tables | Kenneth Charles Cox, Lichan Hong, Paul L. Richman, Jose Velez | 2007-07-03 |
| 6707903 | Automated workflow method for assigning work items to resources | Didina Burok, Andrew D. Flockhart, James M. Landwehr, Colin L. Mallows, Sami Qutub +6 more | 2004-03-16 |
| 6625718 | Pointers that are relative to their own present locations | — | 2003-09-23 |
| 5960382 | Translation of an initially-unknown message | — | 1999-09-28 |