Issued Patents All Time
Showing 26–50 of 66 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 8953773 | Incorporating interactive voice response functions into a work assignment engine script | — | 2015-02-10 |
| 8953775 | System, method, and apparatus for determining effectiveness of advanced call center routing algorithms | Andrew D. Flockhart, Joylee E. Kohler | 2015-02-10 |
| 8903080 | Goal-based estimated wait time | Andrew D. Flockhart, Joylee E. Kohler | 2014-12-02 |
| 8891747 | Method and apparatus for assessing the status of work waiting for service | Andrew D. Flockhart, Larry John Roybal | 2014-11-18 |
| 8873734 | Global logging and analysis system | Marc A. Geist | 2014-10-28 |
| 8767944 | Mechanism for status and control communication over SIP using CODEC tunneling | Sheldon Davis | 2014-07-01 |
| 8761380 | Adaptive estimated wait time predictor | Joylee E. Kohler, Andrew D. Flockhart, William H. Jolicoeur | 2014-06-24 |
| 8751274 | Method and apparatus for assessing the status of work waiting for service | Andrew D. Flockhart, Larry John Roybal | 2014-06-10 |
| 8738412 | Method and apparatus for supporting individualized selection rules for resource allocation | Andrew D. Flockhart, Larry John Roybal | 2014-05-27 |
| 8718267 | Analytics feedback and routing | Andrew D. Flockhart, Joylee E. Kohler | 2014-05-06 |
| 8718268 | Customer service teaming | Andrew D. Flockhart, Joylee E. Kohler | 2014-05-06 |
| 8718269 | Risks for waiting for well-matched | Joylee E. Kohler, Andrew D. Flockhart | 2014-05-06 |
| 8699696 | System and method for efficiently managing large contact centers | — | 2014-04-15 |
| 8699695 | Automatic call notification groups | Andrew D. Flockhart, Joylee E. Kohler | 2014-04-15 |
| 8699691 | Multi-tasking relief | Joylee E. Kohler, Andrew D. Flockhart | 2014-04-15 |
| 8688684 | Qualifier set creation for work assignment engine | Joylee E. Kohler, Andrew D. Flockhart | 2014-04-01 |
| 8670550 | Automated mechanism for populating and maintaining data structures in a queueless contact center | Andrew D. Flockhart | 2014-03-11 |
| 8644491 | Mechanism for multisite service state description | Andrew D. Flockhart | 2014-02-04 |
| 8634541 | Work assignment deferment during periods of agent surplus | Andrew D. Flockhart, Joylee E. Kohler | 2014-01-21 |
| 8634543 | One-to-one matching in a contact center | Andrew D. Flockhart | 2014-01-21 |
| 8619968 | View and metrics for a queueless contact center | Andrew D. Flockhart | 2013-12-31 |
| 8577017 | Interrupting auxiliary agents | Andrew D. Flockhart, Joylee E. Kohler | 2013-11-05 |
| 8504717 | Customized algorithm and method of mixing multiple different algorithms | — | 2013-08-06 |
| 8488772 | Grouping of contact center agents | Luciano Godoy Fagundes, Tommy Moran, Veeranna A. Yamanappa, Mohammad Khan, Dhaval Desai +2 more | 2013-07-16 |
| 8437266 | Flow through call control | — | 2013-05-07 |