Issued Patents All Time
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 9154626 | Secret transfers in contact centers | Gene Masaru Uba, Robert C. Steiner | 2015-10-06 |
| 8621011 | Treatment of web feeds as work assignment in a contact center | Daniel Keele Burgin | 2013-12-31 |
| 8578396 | Deferred control of surrogate key generation in a distributed processing architecture | Stephan Friedl, Terry Don Jennings, Jeffrey J. Olson, Richard Shaffer Youngkin | 2013-11-05 |
| 8363808 | Beeping in politely | Michael J. Thomas | 2013-01-29 |
| 7779042 | Deferred control of surrogate key generation in a distributed processing architecture | Stephan Friedl, Terry Don Jennings, Jeffrey J. Olson, Richard Shaffer Youngkin | 2010-08-17 |
| 7017647 | Method for casting objects with an improved hub core assembly | — | 2006-03-28 |
| 6932144 | Method for casting objects with an improved riser arrangement | Mark Shirley | 2005-08-23 |
| 6556668 | Consumer contact toll optimizer | Ramesh Achuthan, Jeffrey Hao Chu | 2003-04-29 |