Issued Patents All Time
Showing 1–11 of 11 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 9716790 | Communications between contact center agent systems to facilitate agent engagement | — | 2017-07-25 |
| 9401989 | Work assignment with bot agents | Robert C. Steiner | 2016-07-26 |
| 9197580 | Dynamic redistribution of percent allocated calls during outages | Robert C. Steiner, Tony McCormack | 2015-11-24 |
| 9154626 | Secret transfers in contact centers | Michael Alan Bland, Robert C. Steiner | 2015-10-06 |
| 9124702 | Strategy pairing | Robert C. Steiner, Michael James Hartman | 2015-09-01 |
| 8964964 | Interruptible work reassignment | Robert C. Steiner | 2015-02-24 |
| 7620169 | Waiting but not ready | Susan K. Harkreader | 2009-11-17 |
| 6542082 | Remote and non-visual detection of illumination device operation | Dennis R. Nowka | 2003-04-01 |
| 6456717 | System for assuring proper acoustic connection of a device under test to a test fixture | Dennis R. Nowka | 2002-09-24 |
| 6084944 | System for automated voice terminal recognition and dynamic representation on a test facility | Dennis R. Nowka | 2000-07-04 |
| 6026146 | Automated voice terminal protocol identification system | Dennis R. Nowka | 2000-02-15 |