| 6978247 |
Multimedia customer care center having a layered control architecture |
Camille Gabriel, Sarah H. Kiefhaber, Gary King, Rebecca Kay Phelps |
2005-12-20 |
| 6173053 |
Optimizing call-center performance by using predictive data to distribute calls among agents |
Andrew D. Flockhart, Robin H. Foster, Joylee E. Kohler, Eugene P. Mathews, Stephen L. Skarzynski |
2001-01-09 |
| 6163607 |
Optimizing call-center performance by using predictive data to distribute agents among calls |
Andrew D. Flockhart, Robin H. Foster, Joylee E. Kohler, Eugene P. Mathews, Stephen L. Skarzynski |
2000-12-19 |
| 6009162 |
Telecommunication feature for exchange of translation information between a computer and a telecommunication switching system |
Fatsing Chou, Thomas S. Fisher, Paul L. Richman |
1999-12-28 |
| 5485512 |
Mnemonic and synonymic addressing in a telecommunications system |
Bruce D. Butterfield, David Chavez, Henry C. Dittmer, Frederick R. Fix, Larry J. Hardouin +2 more |
1996-01-16 |
| 5412714 |
Mnemonic and synonymic addressing in a telecommunications system |
Bruce D. Butterfield, David Chavez, Henry C. Dittmer, Frederick R. Fix, Larry J. Hardouin +2 more |
1995-05-02 |
| 5404395 |
External-to-internal numbering plan aliasing |
Bruce D. Butterfield, David Chavez, Henry C. Dittmer, Frederick R. Fix, Larry J. Hardouin +2 more |
1995-04-04 |
| 5343517 |
Use-code based call-treatment selection |
Bruce D. Butterfield, David Chavez, Henry C. Dittmer, Frederick R. Fix, Larry J. Hardouin +2 more |
1994-08-30 |
| 5333188 |
Dialed number recognition arrangement |
Bruce D. Butterfield, David Chavez, Henry C. Dittmer, Frederick R. Fix, Larry J. Hardouin +2 more |
1994-07-26 |
| 5329582 |
Dynamic tone-administration |
Bruce D. Butterfield, David Chavez, Henry C. Dittmer, Frederick R. Fix, Larry J. Hardouin +2 more |
1994-07-12 |
| 5321743 |
Shared-tenant services arrangement providing numbering-plan independence and cross-plan access to tenant groups |
Bruce D. Butterfield, David Chavez, Henry C. Dittmer, Frederick R. Fix, Larry J. Hardouin +2 more |
1994-06-14 |
| 5311584 |
Telecommunications call-processing arrangement |
Bruce D. Butterfield, David Chavez, Henry C. Dittmer, Frederick R. Fix, Larry J. Hardouin +2 more |
1994-05-10 |
| 5311586 |
Dynamic routing-administration |
Bruce D. Butterfield, David Chavez, Henry C. Ditmer, Frederick R. Fix, Larry J. Hardouin +2 more |
1994-05-10 |
| 5299261 |
Arrangement for effecting segmentation of a dialed number |
Bruce D. Butterfield, David Chavez, Henry C. Dittmer, Frederick R. Fix, Larry J. Hardouin +2 more |
1994-03-29 |
| 5289535 |
Context-dependent call-feature selection |
Bruce D. Butterfield, David Chavez, Henry C. Dittmer, Frederick R. Fix, Larry J. Hardouin +2 more |
1994-02-22 |
| 4791665 |
Inter-exchange carrier access selection feature for a PBX user |
Nancy K. S. Modisette |
1988-12-13 |
| 4754479 |
Station number portability |
Rainie M. Bicknell, Henry C. Dittmer |
1988-06-28 |
| 4488004 |
Providing feature transparency between a plurality of PBXs |
Mary R. Dedisse, Radhakrishna S. Divakaruni, Charles J. Fette, Keith S. Knight, Karen L. Page +1 more |
1984-12-11 |