Issued Patents All Time
Showing 1–5 of 5 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 8731177 | Data model of participation in multi-channel and multi-party contacts | Sara Hildebrandt Kiefhaber, Robert Snyder, David Zanoni | 2014-05-20 |
| 8045696 | Method and apparatus for determining customer routing in a call center | Robert Snyder | 2011-10-25 |
| 7953859 | Data model of participation in multi-channel and multi-party contacts | Sarah H. Kiefhaber, Robert Snyder, David Zanoni | 2011-05-31 |
| 7949122 | Method and apparatus for determining wait treatment of a customer in a call center | Robert Snyder | 2011-05-24 |
| 7835514 | Provide a graceful transfer out of active wait treatment | Robert Snyder | 2010-11-16 |