Patent Leaderboard
USPTO Patent Rankings Data through Dec 31, 2025
Home › Contact center performance prediction

Contact center performance prediction

US Patent 8811597 · Granted Aug 19, 2014

Assignee

Inventors

View full patent text on Google Patents →

More Patents by These Inventors

Communications-enabled dynamic social network routing utilizing presence2020
System and method for scheduling based on service completion objectives2020
System and method for adaptive multiple contact assignment2019
Early enough reminders2019
Premises enabled mobile kiosk, using customers' mobile communication device2019
Premises enabled mobile kiosk, using customers' mobile communication device2019
Vehicle middleware2018
Context-based dynamic adjustment to pacing algorithm2017
Presence aware automated conferencing system2017
Agent matching based on video analysis of customer presentation2016
Agent skill promotion and demotion based on contact center state2015
Adjustment of contact routing decisions to reward agent behavior2015