Issued Patents All Time
Showing 1–24 of 24 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10839322 | Tag-based performance framework for contact center | Ramesh V. Pattabhiraman, Geeta Chauhan, Josef Eric Eisner | 2020-11-17 |
| 10726112 | Trust in physical networks | Herbert Willi Artur Ristock, Brian Galvin, S. Michael Perlmutter, Sergey Fedorov | 2020-07-28 |
| 10373171 | System and method for making engagement offers based on observed navigation path | Nikolay Korolev, Herbert Willi Artur Ristock, Bharath Aravamudhan, Conor McGann, Anand Pai Krishnanand Nitin +5 more | 2019-08-06 |
| 10289389 | Automated call center software build generator | Petr Makagon, Nikolay Anisimov | 2019-05-14 |
| 10289817 | Trust conferencing apparatus and methods in digital communication | Herbert Willi Artur Ristock, Brian Galvin, S. Michael Perlmutter | 2019-05-14 |
| 10218848 | Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center | Vladimir N. Deryugin, Patrick Giacomini, Petr Makagon, Nikolay Anisimov | 2019-02-26 |
| 10127321 | Proactive knowledge offering system and method | Bharath Aravamudhan, Conor McGann, Anand Pai Krishnanand Nitin, Bohdan Klepar, Gordon Bell +5 more | 2018-11-13 |
| 9805320 | Tag-based performance framework for contact center | Ramesh V. Pattabhiraman, Geeta Chauhan, Josef Eric Eisner | 2017-10-31 |
| RE46538 | Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center | Vladimir N. Deryugin, Patrick Giacomini, Petr Makagon, Nikolay Anisimov | 2017-09-05 |
| RE46521 | Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center | Vladimir N. Deryugin, Patrick Giacomini, Petr Makagon, Nikolay Anisimov | 2017-08-22 |
| RE46387 | Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center | Vladimir N. Deryugin, Patrick Giacomini, Petr Makagon, Nikolay Anisimov | 2017-05-02 |
| 9537890 | Trust in physical networks | Herbert Willi Artur Ristock, Brian Galvin, S. Michael Perlmutter, Sergey Fedorov | 2017-01-03 |
| 9459841 | Automated call center software build generator | Petr Makagon, Nikolay Anisimov | 2016-10-04 |
| RE46153 | Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment | Petr Makagon, Nikolay Anisimov | 2016-09-20 |
| 9141772 | Trust conferencing apparatus and methods in digital communication | Herbert Willi Artur Ristock, Brian Galvin, S. Michael Perlmutter | 2015-09-22 |
| 9128802 | Automated call center software build generator | Petr Makagon, Nikolay Anisimov | 2015-09-08 |
| 9002920 | Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center | Vladimir N. Deryugin, Patrick Giacomini, Petr Makagon, Nikolay Anisimov | 2015-04-07 |
| 8325215 | Trust conferencing apparatus and methods in digital communication | Herbert Willi Artur Ristock, Brian Galvin, S. Michael Perlmutter | 2012-12-04 |
| 8117538 | Method for dynamically converting voice XML scripts into other compatible markup language scripts based on required modality | Nikolay Anisimov, Petr Makagon, Mark Scott | 2012-02-14 |
| 7823167 | Method and apparatus for extending contact center configuration data for access by third-party applications over a data network | Petr Makagon, Nikolay Anisimov | 2010-10-26 |
| 7565428 | Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center | Vladimir N. Deryugin, Patrick Giacomini, Petr Makagon, Nikolay Anisimov | 2009-07-21 |
| 7373405 | Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center | Vladimir N. Deryugin, Patrick Giacomini, Petr Makagon, Nikolay Anisimov | 2008-05-13 |
| 7222301 | Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment | Petr Makagon, Nikolay Anisimov | 2007-05-22 |
| 6985943 | Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center | Vladimir N. Deryugin, Patrick Giacomini, Petr Makagon, Nikolay Anisimov | 2006-01-10 |