Issued Patents All Time
Showing 1–5 of 5 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10373171 | System and method for making engagement offers based on observed navigation path | Andriy Ryabchun, Nikolay Korolev, Herbert Willi Artur Ristock, Conor McGann, Anand Pai Krishnanand Nitin +5 more | 2019-08-06 |
| 10127321 | Proactive knowledge offering system and method | Conor McGann, Anand Pai Krishnanand Nitin, Bohdan Klepar, Andriy Ryabchun, Gordon Bell +5 more | 2018-11-13 |
| 9723151 | Optimized routing of interactions to contact center agents based on forecast agent availability and customer patience | Conor McGann, Petr Makagon, Herbert Willi Artur Ristock, Yochai Konig, Gregory Jacob Duclos +2 more | 2017-08-01 |
| 9716792 | System and method for generating a network of contact center agents and customers for optimized routing of interactions | Conor McGann, Petr Makagon, Herbert Willi Artur Ristock, Yochai Konig, Gregory Jacob Duclos +2 more | 2017-07-25 |
| 9635181 | Optimized routing of interactions to contact center agents based on machine learning | Conor McGann, Petr Makagon, Herbert Willi Artur Ristock, Yochai Konig, Gregory Jacob Duclos +2 more | 2017-04-25 |