Issued Patents All Time
Showing 1–17 of 17 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 11468897 | Systems and methods related to automated transcription of voice communications | Felix Immanuel Wyss | 2022-10-11 |
| 11245793 | System and method for managing a dialog between a contact center system and a user thereof | Canice Lambe, Felix Immanuel Wyss, Wenjin Gu, Simon Doyle, Michael Orr +1 more | 2022-02-08 |
| 11172063 | System and method for extracting domain model for dynamic dialog control | Ioana Grigoropol, Mariya Orshansky, Ankit Pat | 2021-11-09 |
| 11134152 | System and method for managing a dialog between a contact center system and a user thereof | Canice Lambe, Felix Immanuel Wyss, Wenjin Gu, Simon Doyle, Michael Orr +1 more | 2021-09-28 |
| 11134153 | System and method for managing a dialog between a contact center system and a user thereof | Canice Lambe, Felix Immanuel Wyss, Wenjin Gu, Simon Doyle, Michael Orr +1 more | 2021-09-28 |
| 11019205 | System and method for dynamic dialog control for contact center system | Ioana Grigoropol, Mariya Orshansky, Ankit Pat | 2021-05-25 |
| 10630838 | System and method for dynamic dialog control for contact center systems | Ioana Grigoropol, Mariya Orshansky, Ankit Pat | 2020-04-21 |
| 10419614 | System and method for predictive routing based on a customer journey patience | Hardik Modi, Nikolay Korolev, Herbert Willi Artur Ristock, Jeffery Karas, Graeme Provan | 2019-09-17 |
| 10373171 | System and method for making engagement offers based on observed navigation path | Andriy Ryabchun, Nikolay Korolev, Herbert Willi Artur Ristock, Bharath Aravamudhan, Anand Pai Krishnanand Nitin +5 more | 2019-08-06 |
| 10127321 | Proactive knowledge offering system and method | Bharath Aravamudhan, Anand Pai Krishnanand Nitin, Bohdan Klepar, Andriy Ryabchun, Gordon Bell +5 more | 2018-11-13 |
| 9866695 | System and method for predictive routing based on a customer journey patience | Hardik Modi, Nikolay Korolev, Herbert Willi Artur Ristock, Jeffery Karas, Graeme Provan | 2018-01-09 |
| 9723151 | Optimized routing of interactions to contact center agents based on forecast agent availability and customer patience | Bharath Aravamudhan, Petr Makagon, Herbert Willi Artur Ristock, Yochai Konig, Gregory Jacob Duclos +2 more | 2017-08-01 |
| 9716792 | System and method for generating a network of contact center agents and customers for optimized routing of interactions | Bharath Aravamudhan, Petr Makagon, Herbert Willi Artur Ristock, Yochai Konig, Gregory Jacob Duclos +2 more | 2017-07-25 |
| 9635181 | Optimized routing of interactions to contact center agents based on machine learning | Bharath Aravamudhan, Petr Makagon, Herbert Willi Artur Ristock, Yochai Konig, Gregory Jacob Duclos +2 more | 2017-04-25 |
| 8521818 | Methods and apparatus for recognizing and acting upon user intentions expressed in on-line conversations and similar environments | Jeffrey Eric Davitz | 2013-08-27 |
| 6947982 | Distributed session services | Bruce C. Macartney-Filgate | 2005-09-20 |
| 6920476 | Messaging system for computers | Craig L. Dunn | 2005-07-19 |