PM

Petr Makagon

GL Genesys Telecommunications Laboratories: 27 patents #8 of 303Top 3%
📍 San Francisco, CA: #991 of 26,999 inventorsTop 4%
🗺 California: #16,431 of 386,348 inventorsTop 5%
Overall (All Time): #118,772 of 4,157,543Top 3%
31
Patents All Time

Issued Patents All Time

Showing 26–31 of 31 patents

Patent #TitleCo-InventorsDate
7792254 System for distributing VXML capabilities for execution on client devices Nikolay Anisimov, Herbert Willi Artur Ristock, Andrey Ryabchun, Michael Perlmutter, Dan Kikinis 2010-09-07
7565428 Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center Vladimir N. Deryugin, Patrick Giacomini, Andriy Ryabchun, Nikolay Anisimov 2009-07-21
7376227 Method and apparatus for integrating agent status between a customer relations management system and a multiple channel communications center Nikolay Anisimov, Herbert Willi Artur Ristock, Andrey Ryabchun 2008-05-20
7373405 Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center Vladimir N. Deryugin, Patrick Giacomini, Andriy Ryabchun, Nikolay Anisimov 2008-05-13
7222301 Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment Andriy Ryabchun, Nikolay Anisimov 2007-05-22
6985943 Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center Vladimir N. Deryugin, Patrick Giacomini, Andriy Ryabchun, Nikolay Anisimov 2006-01-10