Issued Patents All Time
Showing 26–50 of 133 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10289982 | Context aware interaction | Vladimir Mezhibovsky, Nikolay Korolev | 2019-05-14 |
| 10289817 | Trust conferencing apparatus and methods in digital communication | Brian Galvin, S. Michael Perlmutter, Andriy Ryabchun | 2019-05-14 |
| 10277744 | System and method for performance-based routing of interactions in a contact center | Yochai Konig | 2019-04-30 |
| 10264123 | System for facilitating loosely configured service worker groups in a dynamic call center environment | Petr Makagon, Dan Kikinis | 2019-04-16 |
| 10250753 | Customer-centric network-based conferencing | Vyacheslav Zhakov, Yevgeniy Petrovykh | 2019-04-02 |
| 10222933 | System and method for managing multiple interactions | Praphul Kumar, Ashish Thakkar, Leonid Vymenets | 2019-03-05 |
| 10171669 | System and method for routing interactions for a contact center based on intelligent and dynamic routing considerations | Nikolay Korolev, David H. Anderson, Todd Hollenberg, Bradley Krug, Charlotte Toerck | 2019-01-01 |
| 10171659 | Customer portal of an intelligent automated agent for a contact center | Akbar Riahi | 2019-01-01 |
| 10171672 | System and method for dynamic call diversion | Cliff Bell, Daniel Stoops, Sergey Fedorov, David Beilis, Adrian Lee-Kwen | 2019-01-01 |
| 10162685 | System and method for intelligent task management and routing | Vidas Placiakis, Vitaliy Teryoshin, Nikolay Korolev, Yevgeniy Petrovykh, Anand Pai Krishnanand Nitin | 2018-12-25 |
| 10158757 | System and method for optimizing contact center resource groups | Merijn te Booij, Kentis Gopalla | 2018-12-18 |
| 10158761 | System and method for distributed dynamic resource commitment | Kevin McGraw, Derrick Gunter, Taras Mytropan, David Albert | 2018-12-18 |
| 10152727 | System and method for marketing attribution in an enterprise | Lizanne Kaiser, Cliff Bell, Daniel Stoops, James Kraeutler | 2018-12-11 |
| 10154138 | System and method for optimizing physical placement of contact center agents on a contact center floor | Merijn te Booij, Kentis Gopalla | 2018-12-11 |
| 10127321 | Proactive knowledge offering system and method | Bharath Aravamudhan, Conor McGann, Anand Pai Krishnanand Nitin, Bohdan Klepar, Andriy Ryabchun +5 more | 2018-11-13 |
| 10116799 | Enhancing work force management with speech analytics | Yochai Konig, David Konig | 2018-10-30 |
| 10114886 | Method for interacting with a group of individuals as a single contact | Vladimir Mezhibovsky | 2018-10-30 |
| 10110747 | Activities assignment optimization for multi-skill contact center | Vidas Placiakis, Nikolay Korolev, Merijn te Booij, Vitaliy Teryoshin | 2018-10-23 |
| 10104178 | System for managing communications activated by a trigger event | Rajiv Kumar | 2018-10-16 |
| 10101974 | Contact center application creating using reusable program modules | Petr Makagon, Josh Mahowald, Praphul Kumar | 2018-10-16 |
| 10038787 | System and method for managing and transitioning automated chat conversations | Eric Tamblyn, Arnaud Lejeune, Richard McCrossan, Paul Segre, Steve O'Donoghue | 2018-07-31 |
| 10038783 | System and method for handling interactions with individuals with physical impairments | Brian Michael Wilcox, Colin Leonard | 2018-07-31 |
| 10033868 | System and method for anticipating and preloading data in a customer contact center | Josef Eric Eisner, David Beilis | 2018-07-24 |
| 10007919 | System and method for managing customer interactions | Juergen Tolksdorf, Christopher Connolly, Charlotte Toerck, Merijn te Booij, Robert Kassel +1 more | 2018-06-26 |
| 9998599 | Virtual interactions in contact center operations | Vadim Dymshyts, Vidas Placiakis, Nikolay Korolev | 2018-06-12 |