Issued Patents All Time
Showing 51–75 of 133 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 9992341 | System and method for managing customer interactions for contact center based on agent proximity | Ahmed Tewfik Bouzid, Pawel Harasimiuk, Aaron Wellman, Praphul Kumar | 2018-06-05 |
| 9992338 | System and method for anticipating user interaction in a customer contact center | Josef Eric Eisner, David Beilis | 2018-06-05 |
| 9986096 | System and method for site aware routing for callback | Vladimir Mezhibovsky, Nikolay Korolev, Vitaliy Teryoshin, Gregory Jacob Duclos | 2018-05-29 |
| 9979737 | Scoring persons and files for trust in digital communication | S. Michael Perlmutter, Brian Galvin | 2018-05-22 |
| 9979825 | System and method for exposing customer availability to contact center agents | Vladimir Mezhibovsky, Nikolay Korolev | 2018-05-22 |
| 9967397 | System for facilitating loosely configured service worker groups in a dynamic call center environment | Petr Makagon, Dan Kikinis | 2018-05-08 |
| 9955012 | Pacing in knowledge worker engagement | Aleksandr Stolyar, Martin I. Reiman, Nikolay Korolev, Vladimir Mezhibovsky | 2018-04-24 |
| 9948781 | Interaction request processing according to client pre-configured schedule | Yevgeniy Petrovykh, Vidas Placiakis, Alex Petrov | 2018-04-17 |
| 9934491 | Context aware interaction | Vladimir Mezhibovsky, Nikolay Korolev | 2018-04-03 |
| 9912816 | Workload distribution with resource awareness | Bob Pigott, Adam Rosen | 2018-03-06 |
| 9912815 | System and method for performance-based routing of interactions in a contact center | Yochai Konig | 2018-03-06 |
| 9912810 | System and method for chat automation | Paul Segre, Eric Tamblyn, Arnaud Lejeune, Richard McCrossan, Steve O'Donoghue | 2018-03-06 |
| 9900437 | Customer controlled interaction management | Merijn te Booij, Akbar Riahi, Vladimir Mezhibovsky, Kentis Gopalla | 2018-02-20 |
| 9900435 | Best match interaction set routing | Vladimir Mezhibovsky, Nikolay Korolev, Vitaliy Teryoshin | 2018-02-20 |
| 9888122 | System and method for dynamic call diversion | Cliff Bell, Daniel Stoops, Sergey Fedorov, David Beilis, Adrian Lee-Kwen | 2018-02-06 |
| 9866695 | System and method for predictive routing based on a customer journey patience | Hardik Modi, Nikolay Korolev, Conor McGann, Jeffery Karas, Graeme Provan | 2018-01-09 |
| 9866693 | System and method for monitoring progress of automated chat conversations | Eric Tamblyn, Arnaud Lejeune, Richard McCrossan, Paul Segre, Steve O'Donoghue | 2018-01-09 |
| 9866627 | Federated uptake throttling | Brian Galvin | 2018-01-09 |
| 9848084 | Adaptable business objective routing for a contact center | Nikolay Korolev, David H. Anderson, Todd Hollenberg, Bradley Krug, Charlotte Toerck | 2017-12-19 |
| 9838537 | System for indicating priority levels for transaction and task engagement in a call center | Vladimir Mezhibovsky, Nikolay Korolev | 2017-12-05 |
| 9823949 | System and method for intelligent task management and routing | Vidas Placiakis, Vitaliy Teryoshin, Nikolay Korolev, Yevgeniy Petrovykh, Anand Pai Krishnanand Nitin | 2017-11-21 |
| 9781270 | System and method for case-based routing for a contact | Todd Hollenberg, Bradley Krug, Charlotte Toerck, Nikolay Korolev, David H. Anderson | 2017-10-03 |
| 9774739 | Resource sharing in a peer-to-peer network of contact center nodes | Paul Segre, Gordon Bell, Brian J. Bischoff, Donald Huovinen | 2017-09-26 |
| 9760621 | Method for interacting with a group of individuals as a single contact | Vladimir Mezhibovsky | 2017-09-12 |
| 9762733 | System and method for recommending communication mediums based on predictive analytics | Vasudev Ramanujaiaha, Christopher Connolly, Vincent Pirat, Clement Choel, Christian Jacolot | 2017-09-12 |