Issued Patents All Time
Showing 101–125 of 133 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 9392112 | Flow designer for contact centers | Leonid Vymenets, Praphul Kumar, Vyacheslav Zhakov | 2016-07-12 |
| 9386152 | Intelligent automated agent and interactive voice response for a contact center | Akbar Riahi | 2016-07-05 |
| 9357069 | System for indicating priority levels for transaction and task engagement in a call center | Vladimir Mezhibovsky, Nikolay Korolev | 2016-05-31 |
| 9350867 | System and method for anticipatory dynamic customer segmentation for a contact center | Charlotte Toerck, Todd Hollenberg, Nikolay Korolev, Bradley Krug, David H. Anderson | 2016-05-24 |
| 9325844 | System and method for monitoring health of deployment states for a contact center | Vyacheslav Zhakov, Petr Makagon | 2016-04-26 |
| 9195956 | Federated uptake throttling | Brian Galvin | 2015-11-24 |
| 9159037 | Context aware interaction | Vladimir Mezhibovsky, Nikolay Korolev | 2015-10-13 |
| 9154627 | Activities assignment optimization for multi-skill contact center | Vidas Placiakis, Nikolay Korolev, Merijn te Booij, Vitaliy Teryoshin | 2015-10-06 |
| 9141772 | Trust conferencing apparatus and methods in digital communication | Brian Galvin, S. Michael Perlmutter, Andriy Ryabchun | 2015-09-22 |
| 9123032 | System for determining presence of and authorizing a quorum to transact business over a network | — | 2015-09-01 |
| 9077803 | System for facilitating loosely configured service worker groups in a dynamic call center environment | Petr Makagon, Dan Kikinis | 2015-07-07 |
| 9049205 | System and methods for locating and acquisitioning a service connection via request broadcasting over a data packet network | — | 2015-06-02 |
| 9008283 | Customer portal of an intelligent automated agent for a contact center | Akbar Riahi | 2015-04-14 |
| 8995644 | System and method for exposing customer availability to contact center agents | Vladimir Mezhibovsky, Nikolay Korolev | 2015-03-31 |
| 8989367 | System and method for monitoring health of deployment states for a contact center | Vyacheslav Zhakov, Petr Makagon | 2015-03-24 |
| 8949470 | Federated access | Brian Galvin | 2015-02-03 |
| 8934612 | Customer-centric network-based conferencing | Vyacheslav Zhakov, Yevgeniy Petrovykh | 2015-01-13 |
| 8935394 | Method and system for propagating statistics between federated contact center sites for use in event distribution | Sergey I. Federov | 2015-01-13 |
| 8904031 | Federated uptake throttling | Brian Galvin | 2014-12-02 |
| 8830876 | Method for interacting with a group of individuals as a single contact | Vladimir Mezhibovsky | 2014-09-09 |
| 8824664 | System and method for controlling lifespan of interaction requests | Yevgeniy Petrovykh | 2014-09-02 |
| 8792632 | System and methods for scheduling and optimizing inbound call flow to a call center | Nikolay Anisimov, Sergey Fedorov | 2014-07-29 |
| 8767948 | Back office services of an intelligent automated agent for a contact center | Akbar Riahi | 2014-07-01 |
| 8767947 | System and method for testing and deploying rules | Bob Pigott, Adam Rosen | 2014-07-01 |
| 8666056 | System for facilitating loosely configured service worker groups in a dynamic call center environment | Petr Makagon, Dan Kikinis | 2014-03-04 |