Issued Patents All Time
Showing 126–133 of 133 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 8370480 | Method and system for propagating statistics between federated contact center sites for use in event distribution | Sergey Fedorov | 2013-02-05 |
| 8351594 | System for indicating priority levels for transaction and task engagement in a call center | Vladimir Mezhibovsky, Nikolay Korolev | 2013-01-08 |
| 8325215 | Trust conferencing apparatus and methods in digital communication | Brian Galvin, S. Michael Perlmutter, Andriy Ryabchun | 2012-12-04 |
| 8135774 | Virtual contact center with dynamic routing | Andrey Ryabchun, Petr Makagon, Nikolai Anisimov, Dave Sneyders, S. Michael Perlmutter | 2012-03-13 |
| 8085693 | Virtualization of one or more sets of physical contact center resources for use by one or more virtual contact centers | — | 2011-12-27 |
| 7907598 | Method for implementing and executing communication center routing strategies represented in extensible markup language | Nikolay Anisimov, Petr Makagon, David M. Anderson, Colin Leonard, Yi Zhang +1 more | 2011-03-15 |
| 7792254 | System for distributing VXML capabilities for execution on client devices | Nikolay Anisimov, Petr Makagon, Andrey Ryabchun, Michael Perlmutter, Dan Kikinis | 2010-09-07 |
| 7376227 | Method and apparatus for integrating agent status between a customer relations management system and a multiple channel communications center | Nikolay Anisimov, Petr Makagon, Andrey Ryabchun | 2008-05-20 |