RM

Richard McCrossan

GL Genesys Telecommunications Laboratories: 4 patents #84 of 303Top 30%
📍 Lisburn, CA: #1 of 2 inventorsTop 50%
Overall (All Time): #837,094 of 4,157,543Top 25%
6
Patents All Time

Issued Patents All Time

Showing 1–6 of 6 patents

Patent #TitleCo-InventorsDate
10412219 System and methods for tracking unresolved customer involvement with a service organization and automatically formulating a dynamic service solution Yi-Han Chang, Robert Finan, Brian J. Bischoff 2019-09-10
10038787 System and method for managing and transitioning automated chat conversations Eric Tamblyn, Herbert Willi Artur Ristock, Arnaud Lejeune, Paul Segre, Steve O'Donoghue 2018-07-31
9942399 System and methods for tracking unresolved customer involvement with a service organization and automatically formulating a dynamic service solution Yi-Han Chang, Robert Finan, Brian J. Bischoff 2018-04-10
9912810 System and method for chat automation Paul Segre, Eric Tamblyn, Herbert Willi Artur Ristock, Arnaud Lejeune, Steve O'Donoghue 2018-03-06
9866693 System and method for monitoring progress of automated chat conversations Eric Tamblyn, Herbert Willi Artur Ristock, Arnaud Lejeune, Paul Segre, Steve O'Donoghue 2018-01-09
8831203 System and methods for tracking unresolved customer involvement with a service organization and automatically formulating a dynamic service solution Yi-Han Chang, Robert Finan, Brian J. Bischoff 2014-09-09