Issued Patents All Time
Showing 1–25 of 32 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10567587 | Resource sharing in a peer-to-peer network of contact center nodes | Paul Segre, Gordon Bell, Donald Huovinen, Herbert Willi Artur Ristock | 2020-02-18 |
| 10475331 | Monitoring activity of an individual | Alan P. Shilepsky, Lina Long | 2019-11-12 |
| 10412219 | System and methods for tracking unresolved customer involvement with a service organization and automatically formulating a dynamic service solution | Yi-Han Chang, Robert Finan, Richard McCrossan | 2019-09-10 |
| 10277741 | System and method for transmitting signaling and media from a hybrid contact center operations environment | Gregg Kerlin, Henry Lum, Donald Huovinen, Tamal Islam, Terry Stocking | 2019-04-30 |
| 10264129 | Hybrid cloud architecture with optimized local delivery | Gregg Kerlin, Henry Lum, Donald Huovinen, Tamal Islam, Terry Stocking +4 more | 2019-04-16 |
| 10154143 | System and method for dynamically selecting a dial plan | Donald Huovinen, Terry Stocking, David H. Anderson, Galina Kovalenko, Vyacheslav Sayko | 2018-12-11 |
| 10115294 | Monitoring activity of an individual | Alan P. Shilepsky, Lina Long | 2018-10-30 |
| 9948782 | Hybrid cloud architecture with optimized local delivery | Gregg Kerlin, Henry Lum, Donald Huovinen, Tamal Islam, Terry Stocking +4 more | 2018-04-17 |
| 9942399 | System and methods for tracking unresolved customer involvement with a service organization and automatically formulating a dynamic service solution | Yi-Han Chang, Robert Finan, Richard McCrossan | 2018-04-10 |
| 9774739 | Resource sharing in a peer-to-peer network of contact center nodes | Paul Segre, Gordon Bell, Donald Huovinen, Herbert Willi Artur Ristock | 2017-09-26 |
| 9756873 | Liquid consumption tracking | Julie A. Bischoff, Scott W. Bischoff | 2017-09-12 |
| 9588830 | Local survivability in a distributed contact center environment | Paul Segre, Gordon Bell, Donald Huovinen, Herbert Willi Artur Ristock | 2017-03-07 |
| 9591137 | System and method for providing contact center services in a hybrid operations environment | Gregg Kerlin, Henry Lum, Donald Huovinen, Tamal Islam, Terry Stocking | 2017-03-07 |
| 9559939 | System and method for handling resource failure in a hybrid contact center operations environment | Gregg Kerlin, Henry Lum, Donald Huovinen, Tamal Islam, Terry Stocking | 2017-01-31 |
| 9396646 | Monitoring activity of an individual | Alan P. Shilepsky, Lina Long | 2016-07-19 |
| 9003999 | Liquid consumption counters | Julie A. Bischoff | 2015-04-14 |
| 8872664 | Monitoring activity of an individual | Alan P. Shilepsky, Lina Long | 2014-10-28 |
| 8831203 | System and methods for tracking unresolved customer involvement with a service organization and automatically formulating a dynamic service solution | Yi-Han Chang, Robert Finan, Richard McCrossan | 2014-09-09 |
| 8783114 | Occupancy sensor | David Anderson, John Ryan | 2014-07-22 |
| 8589174 | Activity monitoring | Kyle S. Nelson | 2013-11-19 |
| 8164461 | Monitoring task performance | — | 2012-04-24 |
| 8120480 | Sensing circuit board communications module assembly | Dean S. Anderson, Danny J. Vatland | 2012-02-21 |
| 7893843 | Activity windowing | — | 2011-02-22 |
| 7589637 | Monitoring activity of an individual | Alan P. Shilepsky, Lina Long | 2009-09-15 |
| 6920795 | Adapter for coupling a sensor to a fluid line | Robert E. Gooch | 2005-07-26 |