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Hybrid cloud architecture with optimized local delivery |
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| 9948782 |
Hybrid cloud architecture with optimized local delivery |
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| 9591137 |
System and method for providing contact center services in a hybrid operations environment |
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Answer supervision and service selection |
C. H. Jolissaint |
1993-11-23 |
| 4949373 |
Host load balancing |
William T. Baker, Jr., Charles M. Buffum, Charles H. Jolissaint |
1990-08-14 |
| 4943996 |
Shared access to voice and information |
William T. Baker, Jr., Charles M. Buffum, Charles H. Jolissaint |
1990-07-24 |
| 4942602 |
Coordinated transfer of voice and information through a network of digital switches |
William T. Baker, Jr., Charles M. Buffum, Charles H. Jolissaint |
1990-07-17 |
| 4805209 |
Coordinated transfer of voice and information through a digital switch |
William T. Baker, Jr., Charles M. Buffum, Charles H. Jolissaint |
1989-02-14 |