Issued Patents All Time
Showing 26–50 of 85 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 8634543 | One-to-one matching in a contact center | Robert C. Steiner | 2014-01-21 |
| 8634541 | Work assignment deferment during periods of agent surplus | Robert C. Steiner, Joylee E. Kohler | 2014-01-21 |
| 8619968 | View and metrics for a queueless contact center | Robert C. Steiner | 2013-12-31 |
| 8577017 | Interrupting auxiliary agents | Joylee E. Kohler, Robert C. Steiner | 2013-11-05 |
| 8577015 | Method and apparatus for the automated delivery of notifications to contacts based on predicted work prioritization | John Z. Taylor, Eugene P. Mathews | 2013-11-05 |
| 8571195 | Customer shared control in customer service scenarios | Alberto Pasi, Mark Schmidt | 2013-10-29 |
| 8488772 | Grouping of contact center agents | Luciano Godoy Fagundes, Tommy Moran, Veeranna A. Yamanappa, Mohammad Khan, Dhaval Desai +2 more | 2013-07-16 |
| 8385533 | Bidding work assignment on conference/subscribe RTP clearing house | Robert C. Steiner | 2013-02-26 |
| 8315373 | Enhanced polling method and system | Eugene P. Mathews | 2012-11-20 |
| 8234141 | Dynamic work assignment strategies based on multiple aspects of agent proficiency | Robert C. Steiner | 2012-07-31 |
| 8094804 | Method and apparatus for assessing the status of work waiting for service | Larry John Roybal, Robert C. Steiner | 2012-01-10 |
| 8054964 | System and method for detecting emotions at different steps in a communication | Eugene P. Mathews, John Z. Taylor | 2011-11-08 |
| 8036682 | Apparatus and method for call center call-back | Sheldon Davis, Robert C. Steiner | 2011-10-11 |
| 7949121 | Method and apparatus for the simultaneous delivery of multiple contacts to an agent | Gary Olmsted, Robert C. Steiner | 2011-05-24 |
| 7949123 | Wait time predictor for long shelf-life work | Robert C. Steiner | 2011-05-24 |
| 7844504 | Routing based on the contents of a shopping cart | Richard B. Hull, Gregory Anderson, Bharat Kumar, Kevin George Irwig | 2010-11-30 |
| 7787609 | Prioritized service delivery based on presence and availability of interruptible enterprise resources with skills | Robin H. Foster, Eugene P. Mathews, Jill K. Ross, John Z. Taylor, Rodney A. Thomson | 2010-08-31 |
| 7770175 | Method and apparatus for load balancing work on a network of servers based on the probability of being serviced within a service time goal | Larry John Roybal, Robert C. Steiner | 2010-08-03 |
| 7711104 | Multi-tasking tracking agent | Kenneth R. Hackbarth, Thomas L. Hemm, Sarah H. Kiefhaber, Joylee E. Kohler, Gary Olmsted +1 more | 2010-05-04 |
| 7657021 | Method and apparatus for global call queue in a global call center | Christopher Robinson Howell, Eugene P. Mathews, Chadwick Joseph Romero | 2010-02-02 |
| 7500241 | Method and apparatus for scheduling tasks | Larry John Roybal, Robert C. Steiner | 2009-03-03 |
| 7035927 | Intelligent inbound/outbound communications blending | Robin H. Foster, Eugene P. Mathews, Darryl J. Maxwell | 2006-04-25 |
| 6999579 | Method and apparatus for the efficient utilization of trunk bandwidth in a global enterprise | Eugene P. Mathews | 2006-02-14 |
| 6947543 | Computer-telephony integration that uses features of an automatic call distribution system | Joaquin Omar Alvarado, Didina Burok, Eugene P. Mathews, Peter Matteo, Christopher Moss +1 more | 2005-09-20 |
| 6839419 | Ring network implemented by telephony switches and links | Robert Daniel Nalbone, Thomas S. Fisher, Eugene P. Mathews | 2005-01-04 |