Issued Patents All Time
Showing 76–85 of 85 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 6064731 | Arrangement for improving retention of call center's customers | Robin H. Foster, Eugene P. Mathews | 2000-05-16 |
| 6049547 | Lookahead interflow of traffic among a plurality of serving sites of one customer | Thomas S. Fisher, SuJeanne Foster, Raechel Greschler, Eugene P. Mathews, Robert Daniel Nalbone | 2000-04-11 |
| 5982873 | Waiting-call selection based on objectives | Robin H. Foster, Joylee E. Kohler, Eugene P. Mathews | 1999-11-09 |
| 5905793 | Waiting-call selection based on anticipated wait times | Robin H. Foster, Joylee E. Kohler, Eugene P. Mathews | 1999-05-18 |
| 5903877 | Transaction center for processing customer transaction requests from alternative media sources | Patricia Ann Berkowitz, Robin H. Foster, David Abraham Horovitz, Myron Eugene Drapal | 1999-05-11 |
| 5828747 | Call distribution based on agent occupancy | Thomas S. Fisher, Roy A. Jensen, Joylee E. Kohler, Eugene P. Mathews, Edward L. Smelko | 1998-10-27 |
| 5754639 | Method and apparatus for queuing a call to the best split | Eugene P. Mathews | 1998-05-19 |
| 5740238 | Method and apparatus for queuing a call to the best backup split | Eugene P. Mathews | 1998-04-14 |
| 5684872 | Prediction of a caller's motivation as a basis for selecting treatment of an incoming call | Eugene P. Mathews | 1997-11-04 |
| 5506898 | Expected wait-time indication arrangement | Ralph J. Costantini, Cecil W. Maccannon, Jr., James Leo Murtaugh, III, Carol Santagato, Minh Tran | 1996-04-09 |