Issued Patents 2017
Showing 1–25 of 26 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 9848084 | Adaptable business objective routing for a contact center | Nikolay Korolev, David H. Anderson, Todd Hollenberg, Bradley Krug, Charlotte Toerck | 2017-12-19 |
| 9838537 | System for indicating priority levels for transaction and task engagement in a call center | Vladimir Mezhibovsky, Nikolay Korolev | 2017-12-05 |
| 9823949 | System and method for intelligent task management and routing | Vidas Placiakis, Vitaliy Teryoshin, Nikolay Korolev, Yevgeniy Petrovykh, Anand Pai Krishnanand Nitin | 2017-11-21 |
| 9781270 | System and method for case-based routing for a contact | Todd Hollenberg, Bradley Krug, Charlotte Toerck, Nikolay Korolev, David H. Anderson | 2017-10-03 |
| 9774739 | Resource sharing in a peer-to-peer network of contact center nodes | Paul Segre, Gordon Bell, Brian J. Bischoff, Donald Huovinen | 2017-09-26 |
| 9762733 | System and method for recommending communication mediums based on predictive analytics | Vasudev Ramanujaiaha, Christopher Connolly, Vincent Pirat, Clement Choel, Christian Jacolot | 2017-09-12 |
| 9760621 | Method for interacting with a group of individuals as a single contact | Vladimir Mezhibovsky | 2017-09-12 |
| 9729492 | Intelligent resource manager service recovery including request retransmissions | Paul Gvildys, Vinod Natakala Madhavan, Gaurav Mehrotra, Henry Lum, Atul Edlabadkar | 2017-08-08 |
| 9723151 | Optimized routing of interactions to contact center agents based on forecast agent availability and customer patience | Conor McGann, Bharath Aravamudhan, Petr Makagon, Yochai Konig, Gregory Jacob Duclos +2 more | 2017-08-01 |
| 9723145 | System and method for analysis and correlation of scoring and customer satisfaction | Cliff Bell, Daniel Stoops, Steve O'Donoghue | 2017-08-01 |
| 9716792 | System and method for generating a network of contact center agents and customers for optimized routing of interactions | Conor McGann, Bharath Aravamudhan, Petr Makagon, Yochai Konig, Gregory Jacob Duclos +2 more | 2017-07-25 |
| 9674361 | System and method for intelligent task management in a workbin | Vidas Placiakis, Vitaliy Teryoshin, Nikolay Korolev, Yevgeniy Petrovykh, Anand Pai Krishnanand Nitin | 2017-06-06 |
| 9654637 | Customer controlled interaction management | Merijn te Booij, Akbar Riahi, Vladimir Mezhibovsky, Kentis Gopalla | 2017-05-16 |
| 9654634 | Management of transaction routing to enterprise agents | Sergey Fedorov, Nikolay Anisimov, Vladimir Mezhibovsky, Nikolay Korolev, Vadim Dymshyts | 2017-05-16 |
| 9648167 | Back office services of an intelligent automated agent for a contact center | Akbar Riahi | 2017-05-09 |
| 9635181 | Optimized routing of interactions to contact center agents based on machine learning | Conor McGann, Bharath Aravamudhan, Petr Makagon, Yochai Konig, Gregory Jacob Duclos +2 more | 2017-04-25 |
| 9628463 | Trust-interactive communication applications | S. Michael Perlmutter, Brian Galvin | 2017-04-18 |
| 9609131 | Activities assignment optimization for multi-skill contact center | Vidas Placiakis, Nikolay Korolev, Merijn te Booij, Vitaliy Teryoshin | 2017-03-28 |
| 9596350 | Virtual interactions in contact center operations | Vadim Dymshyts, Vidas Placiakis, Nikolay Korolev | 2017-03-14 |
| 9588830 | Local survivability in a distributed contact center environment | Paul Segre, Gordon Bell, Brian J. Bischoff, Donald Huovinen | 2017-03-07 |
| 9578071 | Context aware interaction | Vladimir Mezhibovsky, Nikolay Korolev | 2017-02-21 |
| 9577938 | Method and system for propagating statistics between federated contact center sites for use in event distribution | Sergey I. Federov | 2017-02-21 |
| 9553988 | System and methods for scheduling and optimizing inbound call flow to a call center | Nikolay Anisimov, Sergey Fedorov | 2017-01-24 |
| 9553755 | Method for implementing and executing communication center routing strategies represented in extensible markup language | Nikolay Anisimov, Petr Makagon, David M. Anderson, Colin Leonard, Yi Zhang +1 more | 2017-01-24 |
| 9547847 | System for determining presence of and authorizing a quorum to transact business over a network | — | 2017-01-17 |