Issued Patents 2017
Showing 1–3 of 3 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 9723151 | Optimized routing of interactions to contact center agents based on forecast agent availability and customer patience | Conor McGann, Petr Makagon, Herbert Willi Artur Ristock, Yochai Konig, Gregory Jacob Duclos +2 more | 2017-08-01 |
| 9716792 | System and method for generating a network of contact center agents and customers for optimized routing of interactions | Conor McGann, Petr Makagon, Herbert Willi Artur Ristock, Yochai Konig, Gregory Jacob Duclos +2 more | 2017-07-25 |
| 9635181 | Optimized routing of interactions to contact center agents based on machine learning | Conor McGann, Petr Makagon, Herbert Willi Artur Ristock, Yochai Konig, Gregory Jacob Duclos +2 more | 2017-04-25 |