Issued Patents 2017
Showing 1–7 of 7 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| RE46538 | Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center | Vladimir N. Deryugin, Patrick Giacomini, Andriy Ryabchun, Nikolay Anisimov | 2017-09-05 |
| RE46521 | Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center | Vladimir N. Deryugin, Patrick Giacomini, Andriy Ryabchun, Nikolay Anisimov | 2017-08-22 |
| 9723151 | Optimized routing of interactions to contact center agents based on forecast agent availability and customer patience | Conor McGann, Bharath Aravamudhan, Herbert Willi Artur Ristock, Yochai Konig, Gregory Jacob Duclos +2 more | 2017-08-01 |
| 9716792 | System and method for generating a network of contact center agents and customers for optimized routing of interactions | Conor McGann, Bharath Aravamudhan, Herbert Willi Artur Ristock, Yochai Konig, Gregory Jacob Duclos +2 more | 2017-07-25 |
| RE46387 | Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center | Vladimir N. Deryugin, Patrick Giacomini, Andriy Ryabchun, Nikolay Anisimov | 2017-05-02 |
| 9635181 | Optimized routing of interactions to contact center agents based on machine learning | Conor McGann, Bharath Aravamudhan, Herbert Willi Artur Ristock, Yochai Konig, Gregory Jacob Duclos +2 more | 2017-04-25 |
| 9553755 | Method for implementing and executing communication center routing strategies represented in extensible markup language | Nikolay Anisimov, Herbert Willi Artur Ristock, David M. Anderson, Colin Leonard, Yi Zhang +1 more | 2017-01-24 |