Issued Patents 2017
Showing 1–8 of 8 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 9854006 | System and methods for improving interaction routing performance | Vyacheslav Sayko, Vitaliy Teryoshin | 2017-12-26 |
| RE46538 | Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center | Vladimir N. Deryugin, Patrick Giacomini, Petr Makagon, Andriy Ryabchun | 2017-09-05 |
| RE46521 | Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center | Vladimir N. Deryugin, Patrick Giacomini, Petr Makagon, Andriy Ryabchun | 2017-08-22 |
| 9654634 | Management of transaction routing to enterprise agents | Sergey Fedorov, Herbert Willi Artur Ristock, Vladimir Mezhibovsky, Nikolay Korolev, Vadim Dymshyts | 2017-05-16 |
| RE46387 | Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center | Vladimir N. Deryugin, Patrick Giacomini, Petr Makagon, Andriy Ryabchun | 2017-05-02 |
| 9553988 | System and methods for scheduling and optimizing inbound call flow to a call center | Sergey Fedorov, Herbert Willi Artur Ristock | 2017-01-24 |
| 9553755 | Method for implementing and executing communication center routing strategies represented in extensible markup language | Petr Makagon, Herbert Willi Artur Ristock, David M. Anderson, Colin Leonard, Yi Zhang +1 more | 2017-01-24 |
| 9538010 | Method and system for integrating an interaction management system with a business rules management system | Yevgeniy Petrovykh, Mark Scott | 2017-01-03 |