Issued Patents 2017
Showing 1–5 of 5 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| RE46625 | Method and apparatus for intelligent routing of instant messaging presence protocol (IMPP) events among a group of customer service representatives | — | 2017-12-05 |
| 9823949 | System and method for intelligent task management and routing | Herbert Willi Artur Ristock, Vidas Placiakis, Vitaliy Teryoshin, Nikolay Korolev, Anand Pai Krishnanand Nitin | 2017-11-21 |
| 9674361 | System and method for intelligent task management in a workbin | Herbert Willi Artur Ristock, Vidas Placiakis, Vitaliy Teryoshin, Nikolay Korolev, Anand Pai Krishnanand Nitin | 2017-06-06 |
| 9648168 | Method and apparatus for optimizing response time to events in queue | — | 2017-05-09 |
| 9538010 | Method and system for integrating an interaction management system with a business rules management system | Nikolay Anisimov, Mark Scott | 2017-01-03 |