| 9848084 |
Adaptable business objective routing for a contact center |
Herbert Willi Artur Ristock, David H. Anderson, Todd Hollenberg, Bradley Krug, Charlotte Toerck |
2017-12-19 |
| 9838537 |
System for indicating priority levels for transaction and task engagement in a call center |
Herbert Willi Artur Ristock, Vladimir Mezhibovsky |
2017-12-05 |
| 9823949 |
System and method for intelligent task management and routing |
Herbert Willi Artur Ristock, Vidas Placiakis, Vitaliy Teryoshin, Yevgeniy Petrovykh, Anand Pai Krishnanand Nitin |
2017-11-21 |
| 9781270 |
System and method for case-based routing for a contact |
Todd Hollenberg, Bradley Krug, Herbert Willi Artur Ristock, Charlotte Toerck, David H. Anderson |
2017-10-03 |
| 9674361 |
System and method for intelligent task management in a workbin |
Herbert Willi Artur Ristock, Vidas Placiakis, Vitaliy Teryoshin, Yevgeniy Petrovykh, Anand Pai Krishnanand Nitin |
2017-06-06 |
| 9654634 |
Management of transaction routing to enterprise agents |
Sergey Fedorov, Nikolay Anisimov, Herbert Willi Artur Ristock, Vladimir Mezhibovsky, Vadim Dymshyts |
2017-05-16 |
| 9609131 |
Activities assignment optimization for multi-skill contact center |
Vidas Placiakis, Herbert Willi Artur Ristock, Merijn te Booij, Vitaliy Teryoshin |
2017-03-28 |
| 9596350 |
Virtual interactions in contact center operations |
Vadim Dymshyts, Vidas Placiakis, Herbert Willi Artur Ristock |
2017-03-14 |
| 9578071 |
Context aware interaction |
Vladimir Mezhibovsky, Herbert Willi Artur Ristock |
2017-02-21 |