Issued Patents 2017
Showing 1–8 of 8 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 9838537 | System for indicating priority levels for transaction and task engagement in a call center | Herbert Willi Artur Ristock, Nikolay Korolev | 2017-12-05 |
| 9760621 | Method for interacting with a group of individuals as a single contact | Herbert Willi Artur Ristock | 2017-09-12 |
| 9654634 | Management of transaction routing to enterprise agents | Sergey Fedorov, Nikolay Anisimov, Herbert Willi Artur Ristock, Nikolay Korolev, Vadim Dymshyts | 2017-05-16 |
| 9654637 | Customer controlled interaction management | Herbert Willi Artur Ristock, Merijn te Booij, Akbar Riahi, Kentis Gopalla | 2017-05-16 |
| 9621727 | System and method for call and data matching in a contact center | Vladislav Baranovsky, Anton Brazhnyk, Gregory Jacob Duclos, David H. Anderson, Ernesto Garcia Garcia +2 more | 2017-04-11 |
| 9578071 | Context aware interaction | Nikolay Korolev, Herbert Willi Artur Ristock | 2017-02-21 |
| 9578172 | System and method for providing interaction history via a customer application | Merijn te Booij, Vladislav Baranovsky, Anton Brazhnyk, Gregory Jacob Duclos, Dave Anderson +3 more | 2017-02-21 |
| 9560199 | Voice response processing | Jerome Saint-Marc | 2017-01-31 |