Issued Patents 2017
Showing 1–5 of 5 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 9723151 | Optimized routing of interactions to contact center agents based on forecast agent availability and customer patience | Conor McGann, Bharath Aravamudhan, Petr Makagon, Herbert Willi Artur Ristock, Yochai Konig +2 more | 2017-08-01 |
| 9716792 | System and method for generating a network of contact center agents and customers for optimized routing of interactions | Conor McGann, Bharath Aravamudhan, Petr Makagon, Herbert Willi Artur Ristock, Yochai Konig +2 more | 2017-07-25 |
| 9635181 | Optimized routing of interactions to contact center agents based on machine learning | Conor McGann, Bharath Aravamudhan, Petr Makagon, Herbert Willi Artur Ristock, Yochai Konig +2 more | 2017-04-25 |
| 9621727 | System and method for call and data matching in a contact center | Vladislav Baranovsky, Vladimir Mezhibovsky, Anton Brazhnyk, David H. Anderson, Ernesto Garcia Garcia +2 more | 2017-04-11 |
| 9578172 | System and method for providing interaction history via a customer application | Merijn te Booij, Vladislav Baranovsky, Vladimir Mezhibovsky, Anton Brazhnyk, Dave Anderson +3 more | 2017-02-21 |