Issued Patents 2017
Showing 1–7 of 7 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 9781253 | System and method for geo-location based media recording for a contact center | Vladimir Filonov, Jeffrey Culbert, Daniel Blander, Somasundaram Subramaniam, Angelo Cicchitto +1 more | 2017-10-03 |
| 9729492 | Intelligent resource manager service recovery including request retransmissions | Paul Gvildys, Vinod Natakala Madhavan, Gaurav Mehrotra, Herbert Willi Artur Ristock, Atul Edlabadkar | 2017-08-08 |
| 9648169 | System and method for web-based real time communication with optimized transcoding | Anthony Lam, Vyacheslav Sayko | 2017-05-09 |
| 9596344 | System and method for encrypting and recording media for a contact center | Vladimir Filonov, Jeffrey Culbert, Daniel Blander, Somasundaram Subramaniam, Angelo Cicchitto +1 more | 2017-03-14 |
| 9591137 | System and method for providing contact center services in a hybrid operations environment | Brian J. Bischoff, Gregg Kerlin, Donald Huovinen, Tamal Islam, Terry Stocking | 2017-03-07 |
| 9565296 | Call event tagging and call recording stitching for contact center call recordings | Vladimir Filonov, Jeffrey Culbert, Daniel Blander, Somasundaram Subramaniam, Angelo Cicchitto +1 more | 2017-02-07 |
| 9559939 | System and method for handling resource failure in a hybrid contact center operations environment | Brian J. Bischoff, Gregg Kerlin, Donald Huovinen, Tamal Islam, Terry Stocking | 2017-01-31 |