Issued Patents All Time
Showing 1–20 of 20 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 7492888 | Method and apparatus for assigning priorities by applying dynamically-changeable business rules | Anthony Dezonno, Roger Sumner, Carlo Bonifazi, Jeffrey Hodson, Craig Shambaugh +2 more | 2009-02-17 |
| 7460659 | Best practices learning for agents in a communication system | Craig Shambaugh, Roger Sumner, Carlo Bonifazi, Jeffrey Hodson, Mark Michelson +2 more | 2008-12-02 |
| 7369653 | Method of delivering enterprise data through a call center | Anthony Dezonno, Jeffrey Hodson, Joseph Bloom, David Funck, Eric James +4 more | 2008-05-06 |
| 7197132 | Adaptive transaction guidance | Anthony Dezonno, Jeffrey Hodson, Roger Sumner, Carlo Bonifazi, Mark Michelson +2 more | 2007-03-27 |
| 7184540 | Personality based matching of callers to agents in a communication system | Anthony Dezonno, Roger Sumner, Carlo Bonifazi, Jeffrey Hodson, Craig Shambaugh +2 more | 2007-02-27 |
| 7151826 | Third party coaching for agents in a communication system | Craig Shambaugh, Roger Sumner, Carlo Bonifazi, Jeffrey Hodson, Mark Michelson +2 more | 2006-12-19 |
| 7085719 | Voice filter for normalizing an agents response by altering emotional and word content | Craig Shambaugh, Anthony Dezonno, Kenneth E. Venner, James F. Martin, Darryl Hymel +1 more | 2006-08-01 |
| 7058578 | Media translator for transaction processing system | Mark Michelson, Roger Sumner, Carlo Bonifazi, Jeffrey Hodson, Craig Shambaugh +2 more | 2006-06-06 |
| 7003462 | Voice filter for normalizing an agent's emotional response | Craig Shambaugh, Anthony Dezonno, Kenneth E. Venner, Jared Bluestein, Jim F. Martin +2 more | 2006-02-21 |
| 6970821 | Method of creating scripts by translating agent/customer conversations | Craig Shambaugh, Anthony Dezonno, Jared Bluestein, Kenneth E. Venner, Jim F. Martin +2 more | 2005-11-29 |
| 6961419 | Contact center data integration with enterprise applications | Dave Mosquera, Anthony Dezonno, Jeffrey Hodson, Joseph Bloom, David Funck +4 more | 2005-11-01 |
| 6959080 | Method selecting actions or phases for an agent by analyzing conversation content and emotional inflection | Anthony Dezonno, Craig Shambaugh | 2005-10-25 |
| 6931119 | Apparatus and method for providing caller-specific data to agent station and for automatically launching corresponding application | Mark Michelson, Roger Sumner, Carlo Bonifazi, Jeffrey Hodson, Craig Shambaugh +2 more | 2005-08-16 |
| 6885744 | Method of providing background and video patterns | Jared Bluestein, Anthony Dezonno, Kenneth E. Venner, James F. Martin, Darryl Hymel +2 more | 2005-04-26 |
| 6870926 | Method of optimizing call center resources based upon statistics | Craig Shambaugh, Joe Bloom, Anthony Dezonno, David Funck, Jeff Hodson +4 more | 2005-03-22 |
| 6868153 | Customer touch-point scoring system | Anthony Dezonno, Jeff Hodson, Roger Sumner, Carlo Bonifazi, Mark Michelson +2 more | 2005-03-15 |
| 6816733 | Tracking agent call processing locations in connection with an automatic call distribution system | Anthony Dezonno, Craig Shambaugh, Daniel F. Baker | 2004-11-09 |
| 6804668 | Natural language agent for monitoring a threaded discussion | Craig Shambaugh, Anthony Dezonno, Kenneth E. Venner, Jared Bluestein, Jim F. Martin +2 more | 2004-10-12 |
| 6598021 | Method of modifying speech to provide a user selectable dialect | Craig Shambaugh, Anthony Dezonno, Kenneth E. Venner, Jared Bluestein, James F. Martin +2 more | 2003-07-22 |
| 6308154 | Method of natural language communication using a mark-up language | Laird C. Williams, Anthony Dezonno, Kenneth E. Venner, Jared Bluestein, Jim F. Martin +2 more | 2001-10-23 |