Issued Patents 2018
Showing 1–25 of 34 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10162685 | System and method for intelligent task management and routing | Vidas Placiakis, Vitaliy Teryoshin, Nikolay Korolev, Yevgeniy Petrovykh, Anand Pai Krishnanand Nitin | 2018-12-25 |
| 10158761 | System and method for distributed dynamic resource commitment | Kevin McGraw, Derrick Gunter, Taras Mytropan, David Albert | 2018-12-18 |
| 10158757 | System and method for optimizing contact center resource groups | Merijn te Booij, Kentis Gopalla | 2018-12-18 |
| 10154138 | System and method for optimizing physical placement of contact center agents on a contact center floor | Merijn te Booij, Kentis Gopalla | 2018-12-11 |
| 10152727 | System and method for marketing attribution in an enterprise | Lizanne Kaiser, Cliff Bell, Daniel Stoops, James Kraeutler | 2018-12-11 |
| 10127321 | Proactive knowledge offering system and method | Bharath Aravamudhan, Conor McGann, Anand Pai Krishnanand Nitin, Bohdan Klepar, Andriy Ryabchun +5 more | 2018-11-13 |
| 10114886 | Method for interacting with a group of individuals as a single contact | Vladimir Mezhibovsky | 2018-10-30 |
| 10116799 | Enhancing work force management with speech analytics | Yochai Konig, David Konig | 2018-10-30 |
| 10110747 | Activities assignment optimization for multi-skill contact center | Vidas Placiakis, Nikolay Korolev, Merijn te Booij, Vitaliy Teryoshin | 2018-10-23 |
| 10104178 | System for managing communications activated by a trigger event | Rajiv Kumar | 2018-10-16 |
| 10101974 | Contact center application creating using reusable program modules | Petr Makagon, Josh Mahowald, Praphul Kumar | 2018-10-16 |
| 10038787 | System and method for managing and transitioning automated chat conversations | Eric Tamblyn, Arnaud Lejeune, Richard McCrossan, Paul Segre, Steve O'Donoghue | 2018-07-31 |
| 10038783 | System and method for handling interactions with individuals with physical impairments | Brian Michael Wilcox, Colin Leonard | 2018-07-31 |
| 10033868 | System and method for anticipating and preloading data in a customer contact center | Josef Eric Eisner, David Beilis | 2018-07-24 |
| 10007919 | System and method for managing customer interactions | Juergen Tolksdorf, Christopher Connolly, Charlotte Toerck, Merijn te Booij, Robert Kassel +1 more | 2018-06-26 |
| 9998599 | Virtual interactions in contact center operations | Vadim Dymshyts, Vidas Placiakis, Nikolay Korolev | 2018-06-12 |
| 9992341 | System and method for managing customer interactions for contact center based on agent proximity | Ahmed Tewfik Bouzid, Pawel Harasimiuk, Aaron Wellman, Praphul Kumar | 2018-06-05 |
| 9992338 | System and method for anticipating user interaction in a customer contact center | Josef Eric Eisner, David Beilis | 2018-06-05 |
| 9986096 | System and method for site aware routing for callback | Vladimir Mezhibovsky, Nikolay Korolev, Vitaliy Teryoshin, Gregory Jacob Duclos | 2018-05-29 |
| 9979825 | System and method for exposing customer availability to contact center agents | Vladimir Mezhibovsky, Nikolay Korolev | 2018-05-22 |
| 9979737 | Scoring persons and files for trust in digital communication | S. Michael Perlmutter, Brian Galvin | 2018-05-22 |
| 9967397 | System for facilitating loosely configured service worker groups in a dynamic call center environment | Petr Makagon, Dan Kikinis | 2018-05-08 |
| 9955012 | Pacing in knowledge worker engagement | Aleksandr Stolyar, Martin I. Reiman, Nikolay Korolev, Vladimir Mezhibovsky | 2018-04-24 |
| 9948781 | Interaction request processing according to client pre-configured schedule | Yevgeniy Petrovykh, Vidas Placiakis, Alex Petrov | 2018-04-17 |
| 9934491 | Context aware interaction | Vladimir Mezhibovsky, Nikolay Korolev | 2018-04-03 |