Issued Patents 2018
Showing 26–34 of 34 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 9912815 | System and method for performance-based routing of interactions in a contact center | Yochai Konig | 2018-03-06 |
| 9912816 | Workload distribution with resource awareness | Bob Pigott, Adam Rosen | 2018-03-06 |
| 9912810 | System and method for chat automation | Paul Segre, Eric Tamblyn, Arnaud Lejeune, Richard McCrossan, Steve O'Donoghue | 2018-03-06 |
| 9900435 | Best match interaction set routing | Vladimir Mezhibovsky, Nikolay Korolev, Vitaliy Teryoshin | 2018-02-20 |
| 9900437 | Customer controlled interaction management | Merijn te Booij, Akbar Riahi, Vladimir Mezhibovsky, Kentis Gopalla | 2018-02-20 |
| 9888122 | System and method for dynamic call diversion | Cliff Bell, Daniel Stoops, Sergey Fedorov, David Beilis, Adrian Lee-Kwen | 2018-02-06 |
| 9866693 | System and method for monitoring progress of automated chat conversations | Eric Tamblyn, Arnaud Lejeune, Richard McCrossan, Paul Segre, Steve O'Donoghue | 2018-01-09 |
| 9866695 | System and method for predictive routing based on a customer journey patience | Hardik Modi, Nikolay Korolev, Conor McGann, Jeffery Karas, Graeme Provan | 2018-01-09 |
| 9866627 | Federated uptake throttling | Brian Galvin | 2018-01-09 |